wmoon123 Do you have extra monitors plugged in via a USB dock? If so, please unplug the dock and test the game again. This is in part because some of the crashes in your dxdiag point to an issue with the software that manages the setup. Some other Sims 4 crashes happened because the Intel graphics driver crashed, and there are a couple of separate crashes of this driver. This setup could in theory be causing all of these issues.
If you have the same problems while only using the laptop's built-in screen, with everything else disconnected, please do a clean uninstall and reinstall of the graphics driver, as described here:
You can get a fresh copy of the newest driver Lenovo provides for your laptop here:
The driver is a bit old (pay no attention to the date on the Lenovo page), but it should be new enough to work with Sims 4. If you're still seeing issues after reinstalling the driver, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 play session, whether the game crashed or froze or simply lagged. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
