wmoon123 Do you have extra monitors plugged in via a USB dock? If so, please unplug the dock and test the game again. This is in part because some of the crashes in your dxdiag point to an issue with the software that manages the setup. Some other Sims 4 crashes happened because the Intel graphics driver crashed, and there are a couple of separate crashes of this driver. This setup could in theory be causing all of these issues.
If you have the same problems while only using the laptop's built-in screen, with everything else disconnected, please do a clean uninstall and reinstall of the graphics driver, as described here:
You can get a fresh copy of the newest driver Lenovo provides for your laptop here:
The driver is a bit old (pay no attention to the date on the Lenovo page), but it should be new enough to work with Sims 4. If you're still seeing issues after reinstalling the driver, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 play session, whether the game crashed or froze or simply lagged. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I don't have anything plugged into the USB dock as I play, I rarely use the USB dock at all.
I followed the instructions and did a clean uninstall and reinstall of my graphics driver and while it helped for a bit (I got almost an hour of uninterrupted gameplay), I went back to lagging and freezing in the end. I even left it for an hour and returned to it and all I got was 5 - 10 minutes of smooth gameplay before the lagging started.
I looked at the Reliability Monitor for errors and couldn't find any relating to EA or Sims for today even though I played it and it did freeze today; there should've been errors everyday, since it's frozen everyday since I noticed it, but most days showed as error free. I was able to find an error with The Sims from three days ago so I'll attach that if it's any help.
Source
The Sims™ 4
Summary
Stopped working
Date
2025-01-01 4:57 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.111.102.1030
Application Timestamp: 673677ee
Fault Module Name: igd12um64xel.dll
Fault Module Version: 31.0.101.4502
Fault Module Timestamp: 648b3688
Exception Code: c0000005
Exception Offset: 000000000004e764
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 172f
Additional Information 2: 172f5f438b5f7fe9ec84bea93710619f
Additional Information 3: a451
Additional Information 4: a451c52830fd80523a46cd6655c86e80
Extra information about the problem
Bucket ID: 8aef8065d68112107ae29721a30951b5 (1937276960447746485)
I don't know if it means anything, but 6 minutes before this error was recorded, an error with my hardware is also recorded; I can send that too if it'd be of any help. I
t also might be worth noting that the two times I've been able to play The Sims for an extended period (around an hour) since it started lagging and freezing I haven't had my laptop plugged in and noticed that plugging in the laptop coincided with the game returning to it's lagging form. That being said, most of the time the game lags whether my laptop is plugged in or not.
