The Sims 4 legacy Edition stopped working
For some reason my Legacy Edition game stopped working after the updates, it doesn't even open I get the message "the sims 4 legacy edition stopped working" everytime i hit the play button. When I op...
Forum Discussion
@puzzlezaddict wrote:@imgingercoto Please try running a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Note: DISM doesn't work in Windows 7, at least not without other interventions, so if have Windows 7, you can skip that part.
If that doesn't help, please try playing in a clean boot. Instructions for each OS are listed here:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
If you have Windows 7, please also look for relevant entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as well. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
Thanks for the reply I already did the clean boot and it didn't work. I attached the message I get everytime I try to open the game
@imgingercoto Please run a dxdiag and attach it to a post as well.
@puzzlezaddict wrote:@imgingercoto Please run a dxdiag and attach it to a post as well.
I'm sorry to jump in this convo also sorry for my ignorance I have a very old laptop with windows 7 and I am having exactly the same issue after the update which is quite weird because my 64 bit version works so why do I need to post a dxdiag if it is evident that I have no video or sound related issues since my 64 bit version runs. Ive already done almost everythingrepair the game several times
run origin as admin
run the game as admin
clean boot
I don't have antivirus
disabled origin in the game
move my LE folder to the desktop
I just need to do a backup for TS4 LE but how can I do this without affecting my The Sims 4 64 bit version or can I just name The sims 4 legacy_BACKUP and it won't affect my other folder?
@Kayriari The Legacy Edition essentially functions as an add-on, not a separately installed game. So you don't have a second game installed, just extra files for the LE.
You should however have two user folders in Documents\Electronic Arts: one for the standard version and one for the LE. You can back up either or both of these folders and restore them later if needed. Neither one should affect the other in theory, but in practice, sometimes the game tries to migrate data from the Sims 4 folder to the Sims 4 Legacy Edition folder when you switch from the standard version to the LE. So yes, backups are good.
The dxdiag is to look for information about why the LE isn't working. Just saying it doesn't work leaves open far too many possibilities to troubleshoot effectively.
Since you have Windows 7, please also look for relevant entries in the Reliability Monitor. I described how earlier in this thread:
Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as well. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
@puzzlezaddict Is there any way I can send you the dxdiag to you privately? I don't feel comfortable posting it here because there is personal information about my PC and location but I'm already desperate because I haven't found the solution yet
@puzzlezaddict I don't know if this makes sense but I'm checking my origin games folder in Program Files (x86) and it only shows a folder for The Sims 4
should it also show a folder for The Sims 4 Legacy Edition or not? By the way I am a painter Non CC content creator and I need this version of the game to post my work
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