For some reason my Legacy Edition game stopped working after the updates, it doesn't even open I get the message "the sims 4 legacy edition stopped working" everytime i hit the play button. When I open "view details" I see Faulting module name: ntdll.dll. I have tried everything, start origin and the game as administrator, repair the game, move the folder to the desktop, back up and nothing has working. please help!!!
@Kayriari There is a much newer graphics driver available for your card; yours is from 2012. So it may help to install it.
https://www.nvidia.com/Download/driverResults.aspx/132844/en-us
However, since the standard version of Sims 4 is working and the LE is not, I'm not sure that would fix things. I'd rather see info from the Reliability Monitor first. After trying to launch the Legacy Edition again, hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
If you see an error from when you tried to open the LE, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can just copy and paste the info into a post. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
When testing, please run both Origin and the game as an admin: right-click on the Origin shortcut and select "Run as administrator," and do the same for TS4.exe or its shortcut. Make sure Origin is set to run the LE as well, since it will override the shortcut you use and open the version of Sims 4 saved in its settings instead.
The contents of your Legacy Edition user folder look normal.
the message I am getting is exactly the same, identical to the message attached in reply #3 @puzzlezaddict
@Kayriari I don't know of a fix for that error, at least not at the moment. It's strange that it would affect the LE of Sims 4 but not the standard version though. I've asked if other people have ideas, and if anyone comes up with a suggestion, I'll post back. Sorry I don't have anything better to offer right now.
Oh no!! what terrible news I really want to cry now so many weeks have passed and I haven't been able to solve this problem and creating non-CC content is my hobby. Yesterday I updated the game and it still doesn't work I don't understand it 😭😭. sorry for this and thanks for trying to help me I really appreciate the effort @puzzlezaddict
@Kayriari Someone suggested that uninstalling and reinstalling Origin may help with this issue, although I haven't seen any confirmation that it does. If you want to try, here's how to do a clean uninstall and reinstall:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
My Sims 4 game updates, but when i repair the game, the loading screen stays on "finalizig". There has been many updates that i dont have in my game, i cant center windows or doors, i dont have platforms, toddlers a very glitched, I dont have the gallery, and Its a big mess. My game is a preaty old version of the game, I thought it was normal, but i started to watch youtube simsers, and I am upset that I cant experience the full game.
It sounds like you run the Legacy version of the game. That will be why you do not have Platforms or the Gallery plus other things. What is the game version listed on the main screen.
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