Forum Discussion

10 years ago

Solved

The Sims 4 product key activates SimCity

I am helping my niece with this one. She is trying to install The Sims 4 within her account. After entering on Origin the product key that is located inside the DVD box, the app asks to activate Sim...

rodrigosaling
10 years ago
To update this thread:

My niece went back to the shop and they said to activate the game anyway, even with the description saying it would activate SimCity instead. They also gave her the phone number of EA's support here in Brazil (for anyone looking for this, the number is (11) 4004-2050);

Back home, she tried once more to activate the game, just to receive a new message: "This product key has already been used". Then she started calling the support;

After 2 calls, they sent an email asking for the product key and the proof of purchase. After a couple of days, they sent a new product key that finally worked.

Thank you @Phantomlover1717 and @roberta591 for all the help! Now I will try to figure out how to give you some XP, or mark one of the answers as accepted.

roberta591

Hero (Retired)

10 years ago

Where did you purchase the game? First thought would be to return it to place of purchase. The other solution would be to contact EA customer service. As this is an open forum for users by users accounts can not be accessed here. Are you sure you are entering the code correctly? A B for an 8 or a 5 for an S? You need to seek a solution with the vendor or customer support.

rodrigosaling

10 years ago

My niece bought it from a shop at a local mall. Yeah, I told her that taking the game back to the store and replacing it by a new one would be a good solution.

She also tried for the fifth time because of a "S" that can be typed as a "5", but it still didn't work.

Well, she will visit the store tomorrow and ask them for a replacement. If they don't allow it, I will have to check how to contact the support here in Brazil.

Thanks for the fast reply @roberta591!