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_raachhoward's avatar
_raachhoward
6 years ago

The sims 4 realm of magic won’t download

I  recently purchased The Sims 4: realm of magic, and it won’t download. Can’t find my product code anywhere either. Money has come out of my bank account and I have  received a confirmation email of my order. Getting a little bit annoyed because I can’t seem to get an answer or help from anyone. I own all Sims 4  expansion, game and stuff packs, this has made me not want to download anything again, because I haven’t had any response from origin or EA. It’s a bit of a joke, if someone could help I’d be forever grateful, I just want to play sims! 

pc

4 Replies

  • daemontonio's avatar
    daemontonio
    Seasoned Newcomer
    6 years ago

    @_raachhoward The odds of getting a response to your post will increase if your post is listed in The Sims forums. It is showing in the Anthem forums.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    6 years ago

    I moved this thread to the Sims forum. I hope someone will be able to help you here.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @_raachhoward  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

    Open your Origin game library, click on the Sims 4 icon, select More > Game Packs, and scroll to where RoM is listed.  What does it say?  (Buy Now, Download, etc.)  If it says something other than Download or Buy Now, you may be able to force Origin to download the pack automatically.  Hover over your username and select Application Settings.  Under Application (the first header), scroll to Client update and turn on automatic game updates, then exit Origin.  (If updates are already on, turn them off, exit, turn them on, and exit again.)  When you open Origin again, the pack may start to download automatically.

    If you're asked to buy RoM again, you'll need to contact EA customer support to check on the status of your order.  Glitches happen, and sometimes purchases get held up.

    https://help.ea.com/en/contact-us/

  • Lluianae's avatar
    Lluianae
    Rising Newcomer
    6 years ago

    I also have the same problem with downloading RoM, I took your advise and tried it, but unfortunately nothing has happened. I still have the same problem. I just wanted to say thank you for your advise and you have been the only remedy I've come across since yesterday. Thank you :D

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