My sims 4 game has uninstalled itself in the past. Like I play on day and the next day it is gone and I have to reinstall it on the ea app. Usually has taken like 2 seconds and i could play again, but this time it will not redownload! I don't know what to do! I have clicked the download button multiple times. It loads for a second and the download button reappears. I cant play the game at all! So infuriating!
Update
I logged out and in again on ea app and it seemed to fix it.. but when i launched the game, my computer crashed and deleted all the hard drives 🙂
There is no virus.. or atleast my antivirus could not detect it. It has happened before.
Why is this game breaking my computer??!!
@Kirtikoryi What do you mean, the crash deleted all the hard drives? If you could boot back into Windows, not everything was deleted. Let me know what exactly disappeared.
I'd also suggest using Malwarebytes to run a virus scan. Download it (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
Hi!
I figured the problem out. When my game crashed, my computer generated a temporary profile. So it seemed that everything was gone. I fixed the problem, got some advice on the internet. And I got everything back.
However now i started my game again. I have no mods installed and the game crashed randomly again! Screen turned black and luckilly whem i turned the computer back on, it didn't make another temp account. I will repair my game to see if thet works. Otherwise I cannot play it
I could play it for like an hour until it crashed again :,)
@Kirtikoryi Please run the Malwarebytes scan and post the result here.
I couldn't run the custom scan because my computer crashed 🙂
I managed to run a quick scan, details are here:
Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 12/7/23
Scan Time: 2:34 PM
Log File: 06f05b94-94fd-11ee-a06e-000000000000.json
-Software Information-
Version: 4.6.6.294
Components Version: 1.0.2201
Update Package Version: 1.0.78096
License: Trial
-System Information-
OS: Windows 10 (Build 19045.3693)
CPU: x64
File System: NTFS
User: LAPTOP-ML7H9P55\kirti
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 265858
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 5 min, 20 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 0
(No malicious items detected)
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)
(end)
It did say that google chrome is compromised. So the issue is not with the game after all.
@Kirtikoryi Please try the custom scan again now that you've run the quick one. The scan should absolutely run to completion; the fact that it doesn't is somewhat worrisome.
If the custom scan still won't run, try using Windows Defender. Run the Advanced Scan described here:
Then Malwarebytes's custom scan again.
I doubt Chrome itself was compromised; it's more likely a plugin or similar that you've installed, deliberately or not.
