Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

So, I'm having that pesky error that everyone having installation troubles with this game seems to have. I download the game, click install, and I receive the message "Error: The VC++ runtime redistr...
pc
  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

Anonymous's avatar
Anonymous
9 years ago

@yahel_1 I do have Windows 10 and I installed those programs again (excluding the .arm) but still no fix. I also do have the MSVCP120.dll.

yahel_1's avatar
yahel_1
9 years ago

@sarahthec you have restarted your PC? and if your issue persist you give REPAIR ?

THANK YOU!

this worked for me, i had the missing MSVCP120.dll error. i just downloaded all three. two didnt want to be installed the third file allowed itself to install and that fixed the issue. when the other two told me they didnt need to be installed i just closed them out. after the 3rd one installed, i rebooted, everything works. thanks for posting this fix

Your solution solved the problem, thank you!

Note: I did repair with the x86, and installed the x64 .exe files to make the error go away. The .arm could not be installed.

Read carefully this thread http://answers.ea.com/t5/Technical-Issues/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/td-p/4762850/highlight/true/page/2

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I took the newly downloaded vcredist_x64.exe and put it in my The Sims 4/_Installer/vc2013 folder. I took the 64 bit that was already in the folder and put it on my desktop. I also repaired the new 64 bit which prompted a restart. The error still persists. However, my install log now says the executable is missing all together.

    My log:

    Spoiler
    ****************************************
    Install Date: 06/12/2016
    13:41:05 Started logging
    ****************************************

    13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:05 Install Locale: en_US
    13:41:05 Initialized installation config.
    13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
    13:41:05 EAInstaller version: 4.05.03.00
    13:41:05 Original System Version (10.0.10586)
    13:41:06 Launching System Version (5.1)
    13:41:06 Touchup running under compatibility mode
    13:41:06 OS: Microsoft Windows XP Home Edition
    13:41:06 Data reader initialized.
    13:41:06 Data reader config: LOCALE = en_US
    13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
    13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
    13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
    13:41:06 Data reader config: 32BIT = 0
    13:41:06 Data reader config: 64BIT = 1
    13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
    13:41:06 Installation registry missing. Game not yet installed.
    13:41:06 (Config)Studio: Maxis
    13:41:06 (Config)Game Name: The Sims 4
    13:41:06 (Config)Display Game Name: The Sims™ 4
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
    13:41:06 EAI data version: 4.05.03.00
    13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
    13:41:06 Start redistributables install phase
    13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
    13:41:08 Installing x86 VC runtime: 10.0.40219.01
    13:41:08 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:17 Process exited with exit code 0.
    13:41:17 Successfully installed x86 VC runtime.
    13:41:17 Installing x64 VC runtime: 10.0.40219.01
    13:41:17 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:23 Process exited with exit code 0.
    13:41:23 Successfully installed x64 VC runtime.
    13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
    13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
    13:41:23 Installing x86 VC runtime: 12.0.30501.0
    13:41:23 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:27 Process exited with exit code 0.
    13:41:28 Successfully installed x86 VC runtime.
    13:41:28 Installing x64 VC runtime: 12.0.30501.0
    13:41:28 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:28 ERROR: Unable to launch process! (Error code: 2)
    13:41:28 ERROR: The executable appears to be missing!
    13:41:28 Error installing x64 VC runtime.
    13:41:30 Installer finished with exit code: 1
    13:41:31 Shutting down data reader.

    ****************************************
    13:41:31 Stopping install logging
    ****************************************
  • Anonymous's avatar
    Anonymous
    9 years ago

    If I take the new vcredist file I just downloaded out of my vc2013 folder and replace it with the one I downloaded last night that I put on my desktop in the last post (same executable, same download source, I just have multiple of them), my install log says the executable couldn't be installed.

    Spoiler
    ****************************************
    Install Date: 06/12/2016
    13:41:05 Started logging
    ****************************************

    13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:05 Install Locale: en_US
    13:41:05 Initialized installation config.
    13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
    13:41:05 EAInstaller version: 4.05.03.00
    13:41:05 Original System Version (10.0.10586)
    13:41:06 Launching System Version (5.1)
    13:41:06 Touchup running under compatibility mode
    13:41:06 OS: Microsoft Windows XP Home Edition
    13:41:06 Data reader initialized.
    13:41:06 Data reader config: LOCALE = en_US
    13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
    13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
    13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
    13:41:06 Data reader config: 32BIT = 0
    13:41:06 Data reader config: 64BIT = 1
    13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
    13:41:06 Installation registry missing. Game not yet installed.
    13:41:06 (Config)Studio: Maxis
    13:41:06 (Config)Game Name: The Sims 4
    13:41:06 (Config)Display Game Name: The Sims™ 4
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
    13:41:06 EAI data version: 4.05.03.00
    13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
    13:41:06 Start redistributables install phase
    13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
    13:41:08 Installing x86 VC runtime: 10.0.40219.01
    13:41:08 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:17 Process exited with exit code 0.
    13:41:17 Successfully installed x86 VC runtime.
    13:41:17 Installing x64 VC runtime: 10.0.40219.01
    13:41:17 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:23 Process exited with exit code 0.
    13:41:23 Successfully installed x64 VC runtime.
    13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
    13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
    13:41:23 Installing x86 VC runtime: 12.0.30501.0
    13:41:23 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:27 Process exited with exit code 0.
    13:41:28 Successfully installed x86 VC runtime.
    13:41:28 Installing x64 VC runtime: 12.0.30501.0
    13:41:28 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:28 ERROR: Unable to launch process! (Error code: 2)
    13:41:28 ERROR: The executable appears to be missing!
    13:41:28 Error installing x64 VC runtime.
    13:41:30 Installer finished with exit code: 1
    13:41:31 Shutting down data reader.

    ****************************************
    13:41:31 Stopping install logging
    ****************************************

    This is all pretty confusing, so if you need anything clarified let me know.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 Thank you for your reply but I have installed those programs multiple times and no matter what the x64 vcredist file can't be installed by Origin. The x86 works fine.

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Do you always install them through the Origin folder did you try uninstalling them through programs and then re-downloading through the Microsoft site and then installing by double-clicking on the file you just downloaded ?

    Can you check for any critical events regarding Origin/Sims: http://sims4.crinrict.com/en/2014/09/critical-events/

  • chocckola's avatar
    chocckola
    9 years ago

    I got my game to play, uninstall all old vc++ packages and install the latest ones from windows only, give it a try 🙂

  • yahel_1's avatar
    yahel_1
    9 years ago

    Hi @chocckola

    Glad to hear that you solved 🙂 and Thanks!!! as you told us How.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict Thank you for your reply. I just uninstalled all my vcredist_64 files on my computer and moved the programs to the Recycle Bin and deleted them permanently, so I could start from scratch. I also went to Control Panel/Programs/Programs and Features and uninstalled Microsoft Visual C++ 2013 x64 Redistributable. So right now my PC is clean of this program.

    Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

    Install log update:

    Spoiler
    ****************************************
    Install Date: 06/12/2016
    14:10:23 Started logging
    ****************************************

    14:10:23 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
    14:10:23 Install Locale: en_US
    14:10:23 Initialized installation config.
    14:10:23 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
    14:10:23 EAInstaller version: 4.05.03.00
    14:10:23 Original System Version (10.0.10586)
    14:10:23 Launching System Version (5.1)
    14:10:23 Touchup running under compatibility mode
    14:10:23 OS: Microsoft Windows XP Home Edition
    14:10:23 Data reader initialized.
    14:10:23 Data reader config: LOCALE = en_US
    14:10:23 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
    14:10:23 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
    14:10:23 Data reader config: CREATE_DESKTOP_ICON = 1
    14:10:23 Data reader config: CREATE_STARTMENU_ICON = 1
    14:10:23 Data reader config: 32BIT = 0
    14:10:23 Data reader config: 64BIT = 1
    14:10:23 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
    14:10:23 Installation registry missing. Game not yet installed.
    14:10:23 (Config)Studio: Maxis
    14:10:23 (Config)Game Name: The Sims 4
    14:10:23 (Config)Display Game Name: The Sims™ 4
    14:10:23 (Config)Updating ForceUninstallAllFiles to: 0
    14:10:23 (Config)Updating ForceUninstallAllFiles to: 1
    14:10:23 EAI data version: 4.05.03.00
    14:10:23 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
    14:10:23 Start redistributables install phase
    14:10:25 Started VC++ Runtime 10.0.40219.01 Install Phase
    14:10:25 Installing x86 VC runtime: 10.0.40219.01
    14:10:25 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    14:10:32 Process exited with exit code 0.
    14:10:32 Successfully installed x86 VC runtime.
    14:10:32 Installing x64 VC runtime: 10.0.40219.01
    14:10:32 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    14:10:37 Process exited with exit code 0.
    14:10:37 Successfully installed x64 VC runtime.
    14:10:37 Finished VC++ Runtime 10.0.40219.01 Install Phase
    14:10:37 Started VC++ Runtime 12.0.30501.0 Install Phase
    14:10:37 Installing x86 VC runtime: 12.0.30501.0
    14:10:37 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    14:10:38 Process exited with exit code 0.
    14:10:38 Successfully installed x86 VC runtime.
    14:10:38 Installing x64 VC runtime: 12.0.30501.0
    14:10:38 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    14:10:38 ERROR: Unable to launch process! (Error code: 2)
    14:10:38 ERROR: The executable appears to be missing!
    14:10:38 Error installing x64 VC runtime.
    14:11:46 Installer finished with exit code: 1
    14:11:46 Shutting down data reader.

    ****************************************
    14:11:46 Stopping install logging
    ****************************************

    Now I download and install the vcredist_64 from the Microsoft website and NOT move it to the Origin folder as you said. So all that is in my vc2013 folder is the vcredist_x86.

    Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

    Install log update:

    Spoiler
    ****************************************
    Install Date: 06/12/2016
    14:18:13 Started logging
    ****************************************

    14:18:13 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
    14:18:13 Install Locale: en_US
    14:18:13 Initialized installation config.
    14:18:13 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
    14:18:13 EAInstaller version: 4.05.03.00
    14:18:13 Original System Version (10.0.10586)
    14:18:13 Launching System Version (5.1)
    14:18:13 Touchup running under compatibility mode
    14:18:13 OS: Microsoft Windows XP Home Edition
    14:18:14 Data reader initialized.
    14:18:14 Data reader config: LOCALE = en_US
    14:18:14 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
    14:18:14 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
    14:18:14 Data reader config: CREATE_DESKTOP_ICON = 1
    14:18:14 Data reader config: CREATE_STARTMENU_ICON = 1
    14:18:14 Data reader config: 32BIT = 0
    14:18:14 Data reader config: 64BIT = 1
    14:18:14 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
    14:18:14 Installation registry missing. Game not yet installed.
    14:18:14 (Config)Studio: Maxis
    14:18:14 (Config)Game Name: The Sims 4
    14:18:14 (Config)Display Game Name: The Sims™ 4
    14:18:14 (Config)Updating ForceUninstallAllFiles to: 0
    14:18:14 (Config)Updating ForceUninstallAllFiles to: 1
    14:18:14 EAI data version: 4.05.03.00
    14:18:14 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
    14:18:14 Start redistributables install phase
    14:18:16 Started VC++ Runtime 10.0.40219.01 Install Phase
    14:18:16 Installing x86 VC runtime: 10.0.40219.01
    14:18:16 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    14:18:22 Process exited with exit code 0.
    14:18:22 Successfully installed x86 VC runtime.
    14:18:22 Installing x64 VC runtime: 10.0.40219.01
    14:18:22 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    14:18:28 Process exited with exit code 0.
    14:18:28 Successfully installed x64 VC runtime.
    14:18:28 Finished VC++ Runtime 10.0.40219.01 Install Phase
    14:18:28 Started VC++ Runtime 12.0.30501.0 Install Phase
    14:18:28 Installing x86 VC runtime: 12.0.30501.0
    14:18:28 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    14:18:29 Process exited with exit code 0.
    14:18:29 Successfully installed x86 VC runtime.
    14:18:29 Installing x64 VC runtime: 12.0.30501.0
    14:18:29 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    14:18:29 ERROR: Unable to launch process! (Error code: 2)
    14:18:29 ERROR: The executable appears to be missing!
    14:18:29 Error installing x64 VC runtime.
    14:18:31 Installer finished with exit code: 1
    14:18:31 Shutting down data reader.

    ****************************************
    14:18:31 Stopping install logging
    ****************************************

    I also followed your link and checked for any critical events. I've had this problem since December but I will only show you the most prominent errors from the past week or two that could be related. I have worked on this error the most in the past week or two anyways. None of these errors seems related but here they are:

    Host process For Windows Services stopped working. This error is seen twice today, once on 6/9, once on 6/10. Details in spoiler.

    Spoiler
    Description
    Faulting Application Path: C:\Windows\System32\svchost.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: svchost.exe
    Application Version: 10.0.10586.0
    Application Timestamp: 5632d7ba
    Fault Module Name: ESENT.dll
    Fault Module Version: 10.0.10586.212
    Fault Module Timestamp: 56fa1686
    Exception Code: c0000602
    Exception Offset: 000000000022885f
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 9dfb
    Additional Information 2: 9dfbe7df3f9a539fa5f4c0551d501195
    Additional Information 3: ac7c
    Additional Information 4: ac7c3d61a9b0a1d4db4e7deb036ad511

    Extra information about the problem
    Bucket ID: c6bde43b426d1eb21fa3fe78ed4b7723 (120448086418)

    avgwdsvc.exe stopped working on 5/27 (occured 468 times. Probably unrelated because I think its an anti-virus I did not unistall correctly, but its worth a shot letting you know.) Details in spoiler.

    Spoiler
    Description
    Faulting application name: avgwdsvc.exe, version: 15.0.0.6201, time stamp: 0x5718d082
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0010dae6
    Faulting process id: 0xa58
    Faulting application start time: 0x01d1b85a40e7b615
    Faulting application path: C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
    Faulting module path: unknown
    Report Id: c83d8799-9cc9-440f-9367-9a7091771668
    Faulting package full name:
    Faulting package-relative application ID:

    Windows Shell Experience Host stopped working twice on 6/3. Problem details in spoiler.

    Spoiler
    Description
    Faulting Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy
    Application Name: praid:App
    Application Version: 10.0.10586.306
    Application Timestamp: 571afaa5
    Fault Module Name: JumpViewUI.dll
    Fault Module Version: 10.0.10586.306
    Fault Module Timestamp: 571af742
    Exception Code: c0000005
    Exception Offset: 000000000004404d
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: eec2
    Additional Information 2: eec2ec3aa527b511199f49b2832dcbc0
    Additional Information 3: ec3f
    Additional Information 4: ec3fac14d1f2a1e1565b08f98fff0c8d

    Extra information about the problem
    Bucket ID: 973b90e6cb47174a6aa69fc9317a16af (133330294229)

    Windows hardware error on 6/6.

    Spoiler
    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffe0007b2bf4c0
    Parameter 2: fffff8006964ccec
    Parameter 3: 0
    Parameter 4: 21ec
    OS version: 10_0_10586
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    WD-20160606-2113.dmp
    sysdata.xml
    WERInternalMetadata.xml

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    Bucket ID: BAD_DUMPFILE

    Failed Defintion Update for Windows Defender - KB2267602 (Defintion 1.223.1292.0) on 6/10. However I checked for updates just now and it said everything was updated. Details below.

    Spoiler
    Description
    Installation Failure: Windows failed to install the following update with error 0x8024001E: Definition Update for Windows Defender - KB2267602 (Definition 1.223.1292.0).

    Microsoft Compatibility Telemetry stopped working on 6/10.

    Spoiler
    Description
    Faulting Application Path: C:\Windows\System32\CompatTelRunner.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: CompatTelRunner.exe
    Application Version: 10.0.14275.1000
    Application Timestamp: 56f0f99b
    Fault Module Name: aeinv.dll
    Fault Module Version: 10.0.14275.1000
    Fault Module Timestamp: 56f0f0cc
    Exception Code: c0000005
    Exception Offset: 00000000000524a1
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: e963
    Additional Information 2: e963197e2548905981d24d84c73fbe6d
    Additional Information 3: 5690
    Additional Information 4: 569071e5b2647860424fcd26d2a470af

    Extra information about the problem
    Bucket ID: 8b45ff8af2172d19e1989e1cc81eab8c (120462897288)

    And that's it. Sorry for the long post. None of these errors seem related but anything to get my game fixed. Thanks again for your help.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 Yes I have. But I will try again and let you know.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @chocckola Glad to hear that!! 🙂 I've tried that though, I'm afraid to do it again because all but 1 package seems to be working right now and I don't wanna break the good ones, haha.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 @crinrict By the way all, my vrcedist_x64 file is NOT in my vc2013 folder right now. It's in my downloads. Just a heads up. I feel like it should be, should I put it there?

  • yahel_1's avatar
    yahel_1
    9 years ago

    Yes @sarahthec put it there / RUN IT and restart your PC.

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    You can run it from any folder. It doesn't have to be in Origin.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict @yahel_1 I put the vcredist_x64 in my vc2013 folder, repaired it, restarted, and tried to install, and I got "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. {1}". I took it out, tried to install and I got "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)". Neither seems to work ☹️

  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict Do any of my critical events look like they could cause the problem? Thanks again for all your help and time.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I'm afraid it didn't work ☹️ Thank you so much for your help and time. I'd like to not have to reinstall my OS so I'll continue looking.

  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I will try that soon, thank you. As long as it keeps my programs and files. It does, right? Also, for you and @crinrict, I just discovered something with my vcredist_x64. I troubleshooted compatibility with it and found that it was an "incompatible program". I have attached the images of the report.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 IT'S WORKING!!!! Thank you so so much!! I Reset My PC and it took a bit to back up my files but it was SO worth it!

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Glad you have it solved.

  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome 🙂 @sarahthec I'm glad you solved.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,126 PostsLatest Activity: 10 years ago