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trplcheeseburge's avatar
trplcheeseburge
3 years ago

The Sims 4 won't launch because of the EA App

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 5/28/2023
Summarize your bug EA app stopping me from launching TS4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? Whenever I try to launch The Sims 4, the EA app launches, tries to open the game, and then doesn't launch the game and the EA app opens and says "Some features have been disabled because the EA app has been launched from another application". This happens whenever I try to open the game on Steam, EA, and even on TS4's game tile. It is impossible to play the game anymore.
What do you expect to see? Me actually being able to play the game

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It's basically impossible to play TS4 anymore and I am very frustrated about this.

pc

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @trplcheeseburger  Please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and restart your computer.  Then try to launch Sims 4 from the EA App or Steam, whichever one you used to install Sims 4.  If this doesn't work, restart your computer again and run both the EA App and Steam as an admin: right-click each desktop shortcut and select "Run as administrator."  Then try again to launch Sims 4 from the appropriate app's game library.

  • BigFlyinDix's avatar
    BigFlyinDix
    2 years ago

    I managed to get mine working after uninstalling the game and ea app and reinstalling it. Before reinstalling, i had tried those steps from the other reply so Im running both as admin. Just be sure to back up your saves and mods just incase they dont come back. But they did come back for me when I reinstalled. Hope this helps

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