Forum Discussion

ellysiau's avatar
ellysiau
Seasoned Newcomer
7 days ago

The Sims 4 won't launch on the EA app

Hi so i've been experiencing this issue for a good 3-4 months now. The EA app will go through the motions of launching the game, try to launch it, then the EA app will pop back up and the game will n...
crashing
ea app
jpkarlsen's avatar
jpkarlsen
Hero (Retired)
6 days ago

ellysiau​ 

There are some serious errors in your DxDiag. Download Revo Uninstaller (the free version is fine). Use it to do a clean uninstall of both The Sims 4 and the EA App. Reboot and reinstall both. If that does not help try creating a new Windows account and see if you can play in that account.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,741 PostsLatest Activity: 2 months ago