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mcunningham0947's avatar
mcunningham0947
2 years ago
Solved

The Sims 4 won't launch

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Don't HAVE ONE
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) Sunday- June - 2023
Summarize your bug Everytime I click play the game doesn't show up and keeps taking me back to the EA app
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Find it
What happens when the bug occurs? Won't launch game and Reopen the app with NO messages of what's wrong
What do you expect to see? The Sims 4 🗿

‌

Today I wanted to play the Sims 4 and clickd play but it wouldn't launch, it keeps taking me back the EA app with no message of what's wrong.. It's been doing this 6 times..  ☹️

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @RiverKai0402  You'll need to add your mods and custom content back slowly, testing each time to see whether the game still works.  If and when it stops launching again, you'll know that at least one of the files you most recently added is a problem, and you can split that last batch and retest until you find the culprit.  Keep in mind that you may have more than one outdated or corrupt file—just because you find one problem doesn't mean the rest of the mods are fine.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @mcunningham0947  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • RiverKai0402's avatar
    RiverKai0402
    2 years ago

    I did that and I can play Sims 4 but how can I get all my modded content into the game now?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @RiverKai0402  You'll need to add your mods and custom content back slowly, testing each time to see whether the game still works.  If and when it stops launching again, you'll know that at least one of the files you most recently added is a problem, and you can split that last batch and retest until you find the culprit.  Keep in mind that you may have more than one outdated or corrupt file—just because you find one problem doesn't mean the rest of the mods are fine.

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