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iSaAc_1152's avatar
6 years ago

The sims 4 wont load save files on PC error code 102:61ede971:9a956f43

When selecting my family when in the map view I am able to edit them but when I click on them to play it crashes to the worlds view and shows the error code above and states to relaunch the game, I've relaunches 3 times and the same code appears.

9 Replies

  • Hi;

    Is it happening on all of your family lots, or just one? If it's just one, I'd say try to move them to another lot and see if the issue reproduces.

    If it's all of them, there's a few things you can try.

    1: Attempt to run Origin and summarily Sims 4 in Administrator Mode.

    2: Attempt to repair Sims 4 via Origin.

    There may be other steps to try, but try those first; it's sounding like the game isn't able to access the save file for some reason.

    - B

  • It's with every family in the map and I have ran it through administrative and the same error code occurs still. 

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @iSaAc_1152

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7. Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged

    I don't work for EA
  • Doing the 50/50 method for cc did it, I must of had some bad or out of date content thank you

  • I have the same problem but just with one family household I even tried moving lots and the same thing occurred. I had a last exception so I took it to discord so they can help and they said it had something to do with the cheat(bb.moveobjects on) so I make as little as possible moves on that cheat and still the same problem . This happened to me before but with discover university and the reason for that was cc couldn’t be concluded in discovery university lots 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Maya4047  Do you need more help troubleshooting this issue?  If so, please post the entire error code you're seeing—there are a few similar ones—and what happens to trigger it.  Please also let me know whether you can load the save at all.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @progamerb2006  Please run the patch that was just released, and see if you still get the error.  If you do, please post the exact error message you get, not just the first three digits bu the whole thing, i.e. 102:324a2e8e or whatever it is.