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Anonymous's avatar
Anonymous
10 years ago

The Sims change into a solid color in Cas

I have a problem in the Cas and Game play (btw i just installed the game yesterday). When i entered Cas mode and clicked on the sims to change it, it turned into negative colors, like sometimes its face would be really dark, and its whole body would be the color of the clothes it on. And it had no detail, it didnt show tattoos, the color of eyes , or designs on their shirt . I would be okay if that was only happening in Cas but, when i click the checkmark and start the game they still look the same, and when they change into sleepwear their whole body is their skin color ,making them look like their naked. I tried to show an image but it wouldnt work. My computer is a Toshiba Satellite A205 S5000

pc

8 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Current Date/time: Monday, June 08, 2015,1:00:47PM

    Operating System:Windows Vista Home Premium(6.0,build 6002)

    Language:English

    System Manufacturer:Toshiba

    System Model: Satellite A205

    Bios: Ver 1.00PARTTBL

    Processor:Intel(R) Celeron(R) CPU 540 @ 1.86 GHz, ~1.9GHz

    Memory: 2038MB RAM

    Page file:1664MB used, 2654MB available

    Direct X Version: DirectX 10

    Is there any solution to this

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    This looks to low. What graphics card do you have ?

    Best if you post everthing

  • Anonymous's avatar
    Anonymous
    10 years ago

    Name: Mobile Intel(9) 965 Express Chipset Family

    Manufacturer: Intel Corporation

    Chip Type :Mobie Intel(9) 965 Express Chipset Family

    DAC Type: Internal

    Approx. Total Memory: 358 MB

    Current Display Mode 1280 x 800 (32 bit) (60Hz)

    Monitor: Generic Pnp Monitor

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Yeah, I'm afraid that is too low to play the game properly.

    Try getting a refund for the game through a game advisor

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

  • Anonymous's avatar
    Anonymous
    10 years ago

    Can I get a new computer with a better DxDiag and play the sims 4 on that?

  • Anonymous's avatar
    Anonymous
    10 years ago

    What Computers Would you Recommend For The Sims 4?

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Sure if you have the means to buy a new computer. 

    This is what you should be looking for

    Processor: i5 or i7 with at least 2.5 Ghz (don't get an i3, they have overheating issues)

    RAM: at least 6-12 GB RAM, the game can't handle more than 4 but it's always good to have some spare for the graphics card, the OS and other stuff. More is better

    Graphics Card: Very important. Get something that is green across the board on here: http://simswiki.info/wiki.php?title=Game_Help:TS4_System_Requirements

    Operating System: A 64 bit system is a must

    Hard Drive: at least 500 GB. The more the better. SSD is not required

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