"There is a problem with your game's setup. Please reinstall your game." - Sims4
I am continuously getting the error "There is a problem with your game's setup. Please reinstall your game." whenever I try to launch the Sims 4. I am uninstalled and reinstalled the game multiple times, as well as the EA app itself. Additionally, I tried to go through Steam instead to download the game, but I am still getting this error. I have researched and tried countless solutions from online support forums, yet nothing seems to solve this.
Solutions I have attempted include: using Revo uninstaller on both Sims 4 and the EA app, repairing the game and EA app, and updating my visual c++ downloads. Please help, I just want to play the Sims. This is the first time I am trying to install the game on this PC, so it has never run on this computer before.
Attached is the error I am receiving, my build, and my DxDiag.txt file. Please let me know any other information that may help, I am desperate. I have no CC or mods installed and I am just attempting to run the base game.
@f80927fc2beb803b You're running Windows 11 N, which means Windows is missing the Media Feature Pack by default. Here's how to install it manually:
If that doesn't help, uninstall Sims 4 and the EA App using Revo again. Disable your antivirus (if you have a third-party program, and even if you don't think so, please check the Task Manager's background processes anyway), install the EA App, create a new folder for Sims 4, and install the game into that. The folder should be on the root level of the drive of your choice: C:\Games is fine, but not C:\Program Files\Games. Don't reenable the antivirus until after you've tested Sims 4 at least once.
