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puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup

Overview There is a problem with your game's setup.  Please reinstall your game. This error has multiple known causes and, at the time of this writing, at least one unknown cause.  So if you're n...
crashing
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oriontherat's avatar
oriontherat
Newcomer
2 days ago

I am experiencing a persistent "There is a problem with your game's setup. Please reinstall your game" error when trying to launch The Sims 4 for the first time. This is a brand-new Lenovo IdeaPad laptop, and the game has never successfully launched on this device.

I have spent hours troubleshooting. Here is a comprehensive list of everything I have tried so far:

System & OS Troubleshooting:

Full Windows Reinstallation: Discovered a factory version mismatch (motherboard had a Windows 11 Home digital license, but Windows 11 Pro was installed, causing non-genuine activation errors). I successfully performed a clean downgrade install to Windows 11 Home using an official Microsoft ISO. Windows is now fully activated, genuine, and updated.

Game & App Troubleshooting:

Clean EA App Reinstall: Completely uninstalled and reinstalled the EA App to clear any registry keys left over from the previous OS configuration.

Repaired Game Files: Used the Manage > Repair tool in the EA App multiple times.

Admin Privileges: Configured both the EA App and the game executable (TS4_x64.exe) to Run as Administrator.

Visual C++ Runtimes: Downloaded and installed the latest official Microsoft Visual C++ Redistributable (X64) files after reinstalling Windows.

DirectX Toggle: Added the -dx9 command line argument to the game's Advanced Launch Options in the EA App to test compatibility.

Despite a clean operating system and all standard configurations being checked, the game still refuses to boot past the EA App launcher and throws the game setup error.

Could a community manager or support agent please look into my EA App logs, or advise on what hidden registry conflict or driver interaction could cause a fresh installation on a clean, genuine copy of Windows 11 Home to lock up like this?

Thank you for your help!

  • NatenadzeMa's avatar
    NatenadzeMa
    Rising Newcomer
    1 day ago

    Hello, I have the same problem, did everything I could, but nothing worked.

    I have already tried the following:

    • Reinstalled The Sims 4;
    • Reinstalled the EA app;
    •  Cleared the EA app cache;
    • Used the Repair option multiple times;
    • Ran EA App as administrator;
    • Tried launching TS4_x64.exe ;
    • Tried the -dx9 launch option;
    •  Checked Windows Security / Protection History;
    • Checked Compatibility settings;
    • Ran SFC /scannow — no integrity violations found;
    •  Ran DISM /RestoreHealth — completed successfully;
    • Ran DISM /ScanHealth — no component store corruption detected;
    •  Reinstalled/updated my graphics driver.

    At this point I have tried most of the standard troubleshooting steps and the game still gives the same setup error. Could you please look into this and help me?  I would really appreciate it.

    Thank you!

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