Forum Discussion
Ex3o I'm sorry, I'm not sure I understand. Choosing "Hide Microsoft services" is standard, but did it make any difference at all? Or are you saying that the internet works but you can't play?
At any rate, please disable your Meta Virtual Monitor software, which might still be running even in a clean boot. Sims 4 doesn't always get along well with virtual monitors like this.
Your current dxdiag also shows you have a pile of sound devices plugged in. Please disconnect them all, along with everything else except for the keyboard and mouse.
Your C drive is also extremely low on free storage right now, with only 10 GB left. While this isn't necessarily the cause of your issues, it could be, so please try to clear another 15 GB or so.
If you still can't play, please look for new errors in the Reliability Monitor. Your dxdiag still isn't listing any Windows error reports, which means either they're getting deleted or the dxdiag process can't read them. I need that info.
Hello again! I’m going to get a new pc this month or next month so I’m just going to try downloading it on my new pc. But I wanted to thank you for all the help you gave me :)