There's a problem with your game's setup. Please reinstall your game. 1.109

I've merged a few posts together as they're all about the same error.

@M_Starlighter @king4510411 @Cinthilaa  Please try forcing DirectX 9 mode.  Open the EA App, click Sims 4 > Manage > View properties, and enter -dx9 in the command line box.  If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@zippygabby2  Please update your graphics driver, whiich is from 2018.  You can find a new driver here:

https://www.nvidia.com/en-us/drivers/

Choose GeForce, 900 series, 980, Windows 7 64-bit, and you'll see a driver from July.  Download it and run it as an admin: right-click the download and select "Run as administartor."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

@Aldreena  Please do the above, except choose 500M series, 560M, Windows 7 64-bit, and you should see a driver from 2018 rather than your current one from 2013.

For anyone who still can't play, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Try to launch Sims 4 again, then look for an error that happened at exactly this time.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.