Forum Discussion

SimplicityTS's avatar
6 years ago
Solved

Too Many Issues to Enjoy the Game

I own The Sims 4: Digital Deluxe Edition and the Seasons Expansion pack; both of which were downloaded through Origin. I have no MODS and no CC.

I'm a PC user; here are my specs:

  • OS: Windows 10 Home
  • System Type: 64-bit OS, x64-based processor
  • Processor: Intel Celeron N2820
  • RAM: 8 GB (7.89 GB available)

I have had nothing but problems with this game since I bought it. At first I was using it on another laptop and it was slow, and kept freezing/crashing, but now I have other issues with it since switching computers. The problems just keep multiplying!

  1. I have to open and close the game at least three times to be able to click on the 'Load Game' button; otherwise I can I only click on the big play button, which only loads the last game I played.
  2. I can't select 'Pebble Burrow' in Oasis Springs more often than not, even if there's no one living there or if my active sim is living there.
  3. Sims are walking through countertops and walls; it doesn't matter if it's household members or visitors. I've tried resetting my every sim in the household, their visitors, and even the counters (all at the same time), but it still doesn't fix the problem. I've even made a new sim, moved them into a completely different lot, and one day they'll just start walking through stuff.
  4. It's a miracle (and pain) to get Father Winter to give my sims a present. Forget about it if it's a Toddler...
  5. I can't use the shower/tub combos, because, while the tub works fine, the shower doesn't. The sims will step in and go through the animations of showering, but their hygiene level stays unchanged. In fact, they've recently just started getting stuck in a perpetual shower. If I don't cancel the action, they'll just keep showering even though it's not doing anything for them.
  6. I'm having trouble clicking on things in CAS. It's hard to explain, but let's say I want to add makeup:
    1. I can't click on the makeup button directly. I have to move the mouse around the icon until I can get the option to select it--usually about a quarter of an inch away from the icon.
    2. Now let's say that I want to select something like Face Paint; I won't be able to select items in any categories that don't have enough items in it to scroll down.
    3. If there is enough items in a category, let's say jewelry, I can't change the color unless I scroll to just above the color bar. But then I can't see the color or pattern unless I click on it to change it on my sim.
  7. The recycling garbage bin will stop working. My sims will pick up the garbage, but then drop the bag back on the floor. First tried to reset the garbage can, then the can and sims, but the only thing that would work is if I reset the garbage pile a couple of times. The problem is that it just starts all over again the next time the sims go to throw something out.
  8. It also takes a while for the graphics to load. There's no detail and blurry.
  9. If I open the gallery before I load a game, I won't be able to load a game at all.
  10. Some lots downloaded from the Gallery are missing the entire first floor, and are glitchy even when placed with all the bb enabled, including move objects.

And that's just what I can think of off of the top of my head. I'm tired of having to use these work arounds, and constantly restarting the game. I paid too much money for this game to be having this much difficulty with it after only a month.

And yes, I've tried resetting the game and repairing it in Origins.

I'm extremely frustrated, because I keep seeing all these gamers on YouTube playing this game with all the packs, MODs, and CC; but they don't have the same problems that I do. It must be so nice to be able to enjoy this game...

  • @SimplicityTS  Other people may be able to address some of the gameplay issues you listed; I don't really know how to troubleshoot most of those.  But what's clear is that your processor is a bit weak for Sims 4, even on low settings; its integrated graphics chip is clearly below the minimum requirements.  Seasons is a very heavy pack and will tax stronger hardware than yours, but even the base game can be too much for some laptops with your CPU.

    I wouldn't be surprised if many of the issues you listed are directly due to your hardware, although it's sometimes difficult to tell for sure.  The blurry graphics are likely an issue with your graphics chip or its driver.  Intel doesn't even offer a current Windows 10 driver for your processor, although the manufacturer of your laptop may still offer one for download.  Plus, this computer is five or six years old by now, so it may well be declining in performance due to age alone.

    If you do want to troubleshoot your in-game issues, please start by confirming that your install is up to date.  The problem with showering not raising hygiene in shower/tub combos was fixed in the last patch.  The current patch level is 1.60.

27 Replies

  • SimplicityTS's avatar
    SimplicityTS
    6 years ago

    I'm thinking about saving up for one of these computers:

    1. ASUS ROG Strix G 15.6" Gaming Laptop (Intel Core i5-9300H/512GB SSD/8GB RAM/GTX1650), or,

    2. Acer Nitro AN515 Gaming Laptop

    How do I make sure I buy a laptop that could theoretically handle all of the packs?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @SimplicityTS  The first one should definitely handle all Sims 4 packs together on ultra settings; the second one might, depending on its exact configuration.  For TS4, the single most important component is the graphics card, and an Nvidia 1650 can run all current packs on ultra with some room to spare.  Whether it will handle all future packs on ultra too (assuming all EPs are running together) is uncertain and will depend on how the game develops, but it will probably be a close call either way.

    The next card up from the 1650 is the Nvidia 1060, but it's not being made anymore and is difficult to find in a laptop these days.  The next card after that, an Nvidia 1660 ti, is even faster, and overkill for Sims 4 (now and in all likelihood forever), and also around 30% more expensive in the U.S.  So a laptop with a 1650 is probably your best bet.

    As far as the other components go, 8 GB RAM is pretty much necessary, and while 16 GB is nice for multitasking purposes, the game will be fine without it.  All the processors that come with the graphics cards I listed are also more than fine for Sims 4.  How much storage you want depends on your other plans for this laptop, like if you want to install other large games or store large collections of music, photos, etc.  A solid state drive is much better for running Windows and loading apps, but Sims 4 will run the same once it's loaded on any kind of hard drive.

    If you have any other laptops in mind, feel free to link them and ask for an opinion.

  • SimplicityTS's avatar
    SimplicityTS
    6 years ago
    @puzzlezaddict This is what I could find on the Acer Nitro AN515 laptop:
     
    Graphic Card: 3 GB NVIDIA GeForce GTX 1050
    Hard Drive Size: 1 TB
    Memory (RAM): 8 GB
    Processor: 9th generation Intel Core i5-9300H

    Drives: 1 TB 5400 rpm

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @SimplicityTS  The Asus has a significantly better graphics card and a much faster hard drive.  If the prices are at all comparable, it's a much better choice than the Acer.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @SimplicityTS  The Asus is definitely worth the extra $100, or $50 if you choose the open box version.  As long as the warranty is still in effect, you should be fine, although I'd feel better buying an open box model from a store, or a website that has a physical store near me.  But for that price difference, you'd be getting a major upgrade.

    Even if you're not ready to buy now, you should still be able to find similar deals when you go looking.  If you don't see what you want right away, wait a week and look again—prices can change very quickly.