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vhwk9un0624p's avatar
vhwk9un0624p
Newcomer
8 months ago

Touchpad zoom not working

I recently opened the sims 4 but my zoom in/out wasn't working. I am able to zoom in on places like google, so it has something to the sims and not just my touchpad.

I have recently added complicated career mods and also a big castle which is a bit laggy, but the zoom feature was working when i first added them, and plus it broke while I was on a different lot with none of the modded careers so I don't really think it's that.

I've also tried free camera and sims 3 camera since someone suggested it but it turns out the zoom feature doesn't work on any type of camera.

I've ALSO tried to repair the app but yet again, it won't zoom! Help please.

lag

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    vhwk9un0624p​  Just to make absolutely sure this issue is inherent to the game itself, please test in a new user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts, or rename it, which will have the same effect: your content will all be intact in that folder but won't be read by the game.  A new folder will spawn when you load Sims 4 again; start a new save and see whether zoom works.  Please test in both fullscreen and windowed modes, restarting the game after switching.

    If it doesn't, I'd like to look over a dxdiag to see whether there's any obvious system issue to address.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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