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sweetashny's avatar
sweetashny
7 years ago

Travel stuck on loading screen

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Polski
How often does the bug occur? Every time (100%)
What is your current game version number? 1.46.18.1020
What expansions, game packs, and stuff packs do you have installed? GTW
Steps: How can we find the bug ourselves? https://drive.google.com/open?id=1WE6K4M58i87PFZrYy_YZkZNSm_zfoFRh Contain: 1. Screencast with details about how to reproduce bug 2. Save file 3. Last exception log
What happens when the bug occurs? Loading overlay doesn't expire when traveling
What do you expect to see? Loading overlay go off and return to game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

As on screencast:

1. I select sim to traved to different location.

2. "Travel with..." window is displayed.

3. Loading screen is shown.

Process is stuck on loading screen. As you can see on recording - elements "under" loading screen are clickable.

pc

6 Replies

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @sweetashny

    moving this to tech for troubleshooting. 

    1. Does this only happen on this save ?
    2. Does it matter which family you travel with/ lot you travel too ?
    3. Have you tried repairing your game and deleting your cache files ?
    4. Could you post your Computer's DxDiag?

      To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      You can attach the txt file to your post directly.

     EDIT: NVM. Looks like that household you wanna travel to is bugged. Can you try another household if that works. Is that Sim on that lot supposed to be a ghost or living ?

    EDIT EDIT: The household doesn't seem to have a name so I think this is from a legacy bug that was fixed. Just evict the household and delete him (the one you wanna travel to). Should be fine afterwards.

  • sweetashny's avatar
    sweetashny
    7 years ago
    Hi,
    this household is for sure in some way broken. I've made it up to be working by entering building mode on this location and everything started automagically working.
    Possibly traveling/building mode are working differently in manner of converting old locations between versions.

    In case any EA dev wondering why is that working that way - I'm open for further questions. 🙂

    Cheers
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Not sure if you saw my last edit

    There was a bug a while ago that created those but the bug has been fixed. Exiting bugged households have not been fixed though and should to be deleted manually to prevent further corruption.

    @sweetashny

  • sweetashny's avatar
    sweetashny
    7 years ago
    Hi,
    after entering/leaving building mode this household has been fixed.
    I didn't need to remove it.
  • sweetashny's avatar
    sweetashny
    7 years ago
    I'll check, but as I remember it loaded name, which was set before regression.

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