Travelling to a lot deletes it.

Punch2daFace​  It sounds like the game is pushing this change (to use AppData to store the scratch folder) despite the setting.  I don't know whether that's true for every player yet, but if it is for you, I'm not sure there's a way around it.

What you could try now is creating a new admin Windows account and playing there.  Since AppData is specific to each Windows account, the new one might not be affected by whatever is breaking the game in your current account.  That of course depends on whether the problem is in AppData or elsewhere.

Point is, create a new account, make it local (not tied to your Microsoft account or any email address; you can skip this step and answer some security questions instead), play in that account, and see how it goes.

If you have the issue in the new account, I'd like to know what files are in the scratch folder while you play and whether this changes as time goes on.  The full path to scratch would be this:

C:\Users\[usernme]\AppData\Local\Temp\Electronic Arts\The Sims 4

Clicking Windows key-R and entering %AppData% gets you partway there.  And to be clear, there should be a scratch_[numbers] folder inside the scratch folder, with lots of small files inside, and both of these folders would be deleted once you quit.

When you first load the game, open the scratch_[numbers] folder, sort by file size, and note the number of files and whether any are essentially zeroed out (9 bytes or similar).  Then when you encounter the issue again, take another look and let me know what, if anything, has changed.  There will be too many files to effectively take screenshots, but you'll get the idea just by poking around.

Hiya, 

I've turned off one drive. In GameConfig the useappdataforscratch keeps reverting back to 1 after a while. Would this be the cause of the issue?

Hi Punch2daFace​ 

so I'm guessing it's still in appData.

Do you have any cleaning tools running in the back that could be deleting the data ? Is the option still set to 0 ?

Could you also try to turn off oneDrive for Sims: 📓[GUIDE] [PC] Managing OneDrive | EA Forums - 12636625 

Hiya, 

Can't find the scratch folder anywhere while playing the game. Also, I am using OneDrive. 

When you play, do you have a scratch folder created in the saves folder ? 

• Start the game
• Load save
• Check your documents saves folder and see if there's a scratch folder in there.

The scratch folder contains the data while you are playing and it sounds like the data is somehow not retained when you travel. They are making some changing moving that folder over to appdata so setting that to 0 should make the game use the regular folder in documents again.

To be sure it does that, can you check if it's there ? Also are you using OneDrive ?

Heya,

I did have memory boost at automatic and set it to enabled. This did not work.

I also changed the useappdataforscratch to 0 and restarted my game, but it also did not work. 

One thing I feel is note mentioning is that the game doesn't have the bug for the first approx. 15 mins of playing. I don't know if that helps at all however.

If DX9 is turned off, then you're using DX11

Memory boost can be found here: 

Can you check if that makes a difference if you switch it to enabled ?

Please also check if you have this line: useappdataforscratch in the GameConfig.ini (found in the documents folder) and if you do, check if it makes a difference if you set it to 0 save the changes and restart the game (maybe you need to restart again for the change to take effect.

Hi here are all the answers I could find:

• I'm not sure about memory boost, could you clarify where I should be looking for it using AMD?
• The DX11 option isn't available, the DX9 option hasn't been turned on.
• The lot is the only thing that doesn't save, everything else is continuous.

Let me know what else I can do on my end!

Thanks!

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

• Are you using memory boost ?
• Are you playing on DX9 or DX11 ?
• Is the lot the only thing that disappears or can you also not save any progress ?

Hiya, I've attempted the clean folder approach and reached step 8. I found out the error still persists after creating a new generated sims4 folder and was asked to "report back in the thread where you were asked to do this". Let me know if there is anything else I can do on my end. Thank you for helping!