Forum Discussion

GalacticGal's avatar
GalacticGal
Legend
5 days ago
Solved

Trouble Getting Into My Game

I click on the EA App, like normal. Nothing happens. I tried again. While I get the notice the app has been minimized, I don't see it on the bar at all. In fact, the game itself isn't opening up, alt...
ea app
  • puzzlezaddict's avatar
    puzzlezaddict
    4 days ago

    GalacticGal​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, or rename it if it's easier.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    I realize that the whole point is to play with your main sims, but it's important to find out whether the game is not working in general, or only with your current user data.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 days ago

GalacticGal​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, or rename it if it's easier.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

I realize that the whole point is to play with your main sims, but it's important to find out whether the game is not working in general, or only with your current user data.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

GalacticGal's avatar
GalacticGal
Legend
2 days ago

It worked. So thank you so very much. I even was able to transfer my backup saves folder, my Mods folder and my Tray. I am i business once again.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,476 PostsLatest Activity: 6 minutes ago