Trouble loading The Sims 4
Hello. My Sims 4 game keeps on crashing whenever I load it. But it doesn't crash until I load a household. I have attempted to load the game about 6 times, uninstalling and reinstalling, also i repai...
Forum Discussion
@mzzashleyxo I've moved your post to the Sims 4 PC tech section.
Please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. Launch the game, start a new save, and see whether you can play it. If you can, save, quit, relaunch, and make sure the household still loads properly.
If this works, then you can copy your existing saves from your old game folder to your new one, again to test. If they load properly in the clean folder, missing cc items notwithstanding, then the issue is one or more corrupt mods or cc files. You'll need to test the content to figure out what's causing your game to crash—you can do so in batches, or by using the 50/50 method if you have a lot of it. Keep in mind that many mods are currently broken after the recent patch.
If the game won't load even in a clean folder, please run a dxdiag and attach the results to a post here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hi there! I am actually having the same issue as OP, and using this method seemed to work well for me too, however I don't have any CC or mods. I was wondering if you happened to know what the cause would be in this case.
Thanks for the help.
I am having trouble loading as well. After choosing my household, the game begins to load and then kicks me out. I tried removing the Sims folder and placing it on the desktop. It does not show my saved game and started from where you can choose the tutorial. I chose to just play, it began to load, and it kicked me out again. My game was good until the recent patch.
@torirmg There are other elements in the Sims 4 user data folder that can become corrupt, and it's usually easier to start with a clean folder than to sort through the files in the old folder. Since the game runs fine in the clean folder, you can just copy over the contents of Saves and Tray and continue where you left off.
@JenEspo74 Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Then test again in the otherwise clean folder. If you can load a new save, or the tutorial for that matter, you can copy the contents of the Saves and Tray folders from the old Sims 4 folder to the new one as well.
