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Hi there! I am actually having the same issue as OP, and using this method seemed to work well for me too, however I don't have any CC or mods. I was wondering if you happened to know what the cause would be in this case.
Thanks for the help.
@torirmg There are other elements in the Sims 4 user data folder that can become corrupt, and it's usually easier to start with a clean folder than to sort through the files in the old folder. Since the game runs fine in the clean folder, you can just copy over the contents of Saves and Tray and continue where you left off.
@JenEspo74 Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Then test again in the otherwise clean folder. If you can load a new save, or the tutorial for that matter, you can copy the contents of the Saves and Tray folders from the old Sims 4 folder to the new one as well.
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