@Madamelee
Because your problems are not related to the game itself but to the errors of the Windows8.1 Microsoft system, I suggest that you ask for help in the Microsoft forum.
https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwj18_2brNjiAhWN6bIKHVF1Bf8YABAAGgJscg&ohost=www.google.com&cid=CAESEOD2ApqLM57UmG🤭FTEpJ_o&sig=AOD64_3RqvVqMtzmILZNZ5yux-0mJAHZYw&q=&ved=2ahUKEwiEo_ibrNjiAhVh2aYKHfBmBYAQ0Qx6BAgLEAE&adurl=
at the moment I'm seeing if downloading/install the 58 windows 8.1 updates might help any. So once they're installed I will see what'll happen when playing the sims 4
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