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Anonymous's avatar
Anonymous
8 years ago
Approved

Trying to install SIMS4 expansion pack and gives error on code entered

When installing expansion pack and I enter the product code it tells me the code has already been used.  Brand new game trying to install for the first time

pc

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @cull8182

    Where did you buy the game ?

    Was it a code or a box ? If it was a box, was it sealed ?

    If it was sealed, make sure you type the letters right. There's some that look very similar like

    0, O and D

    2 and Z

    B and 8

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    My reply to all your questions is I bought it from JB HiFi, it was a box and it was sealed.  I have tried to type the product code with or without the hyphens and I am still receiving the same error.  

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @cull8182

    then I'm afraid you will either need to take it back to the Store to exchange or contact a game advisor for further help with this

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor

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