Forum Discussion

wardengrey41's avatar
1 year ago

Trying to launch from desktop causing endless "preparing game"

As title says, everytime I click on the desktop shortcut to launch the game, I get stuck with an endless loading box that says "preparing game". To launch the game, I have to open the EA app and manually launch the game every single time. No mods, no CC, fully up to date.

1 Reply

  • @wardengrey41  Try recreating the desktop shortcut.  It would be here by default in an EA App install:

    C:\Program Files\EA Games\The Sims 4\Game\Bin

    If you've installed elsewhere on your computer, just find that Sims 4 folder and the Bin folder inside.  Create a shortcut for TS4_x64 by right-clicking it and selecting Send to > Desktop (shortcut).  You can also try creating one for TS4_DX9_x64, or even TS4_Launcher_x64, although I'm not sure what purpose that file has.

    If this doesn't help, clear the EA App's cache and try again.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help either, clear the App's cache again and uninstall and reinstall it.