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gummytulips's avatar
gummytulips
7 months ago
Solved

TS4 won't launch, even after trying everything.

After updating The Sims 4 to the Lovestruck Patch, everything has been absolutely broken. My biggest issue is that I cannot launch the game. The problem persisted after removing my mods, moving my "S...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@gummytulips  Please let me know what antivirus you use, and whether it helps to disable it (temporarily) and repair the game in Steam.  The option is something like "Verify integrity of the game files" and used to be under Properties > Local files.  As long as you don't do anything else while your antivirus is disabled, only test Sims 4, your computer should be safe.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And if you see an error message when trying to play, please post a screenshot of it.

  • gummytulips's avatar
    gummytulips
    7 months ago

    I don't use an antivirus, unless you count the one built into Windows 11. But I don't know how to disable that. I've repaired before with no luck. No error message. This is my dxdiag (I hope I did it right).

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 months ago

      @gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

      • gummytulips's avatar
        gummytulips
        7 months ago

        I did as you said and the game began to reinstall. My computer is pretty slow so this might take a few hours. I'll see if this works. Thank you for your help so far.

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