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Janils's avatar
3 years ago
Solved

TS4_X64.exe-Application Error

PLEASE HELP ME!!! I can not play my game, I am not good with the back end of computers etc. Literally. I am playing on Windows 10, HP Pavilion Laptop. I updated my game yesterday only, experienced t...
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Janils  There are a few different kinds of errors in your dxdiag that should be addressed.  First, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Disable Game Mode and Game Bar, both under Windows Settings > Gaming, and try to play.  If that doesn't help, please update your graphics driver.  You can find the newest one from Nvidia here:

    https://www.nvidia.com/Download/driverResults.aspx/194113/en-us/

    Run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a clean install.  Restart your computer after installing the driver and before trying to play.

    If you get an error that the driver is incompatible with your laptop, that's fine; it just means that HP software is blocking the installation of third-party drivers (i.e. not those provided by HP).  In that case, please link me the driver download page for your laptop.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your laptop's serial number, choose your OS (Windows 10, no version number, is fine) if prompted, and you'll land on the download page.  Please link it here.  That page doesn't have any information about your own computer, only the overall model.

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