TS4_x64.exe application error
i get a TS4_64.exe -Application Error. application was unable to start correctly (Oxc0000604) click ok to close application.
Forum Discussion
nothing on the 2 searches
@JSoriano16 i just reinstalled my GPU drivers still cant open sims
@JSoriano16 Those weren't searches, they were scans to verify the integrity of certain Windows files. It's helpful that they didn't detect any violations, but the question is why the game still won't open. Are you getting the same error as before? If so, please post a new dxdiag.
If you're not getting that error, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, try again to play, and if the game still doesn't start, please post a new dxdiag.
@puzzlezaddict i dont get an error when i open it up it starts a loading process nothing pops up then it just reverts to the original state of pressing the play button again. So it starts to launch then it stops launching. When i look in the documents - electronic arts folder i dont see sims
also i have the game on steam if that matters@JSoriano16 Please check all the Documents folders in case Sims 4 has been using a different location than you're expecting. Open a File Explorer window, click This PC in the left panel, then double-click the C drive. Open Users > your username, and check Documents as well as OneDrive > Documents. Check Users > Public > Documents too. If you find a "The Sims 4" folder anywhere in one of these, take note of where, then move the folder to the desktop.
Your dxdiag shows that a component of the Nvidia graphics driver is crashing as well, so it's best to install a fresh driver. In your case, that just means updating. You can get the newest driver here:
https://www.nvidia.com/Download/driverResults.aspx/211637/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method and check the box to perform a clean install. Restart your computer when you're done.
