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@puzzlezaddict attached new dxdiag and when i search up the sims 4 folder this is all im getting im not seeing any location for sims in a document folder for some reason
@JSoriano16 If you haven't been able to launch Sims 4 yet, or you haven't since you deleted the user folder, you wouldn't have a new user folder yet. If you play in Spanish, French, German, or Dutch, the folder would be named differently, ("Los/Les/Die/De Sims 4"), so you'd need to use that instead, or just search for "Sims 4."
However, your screenshot brings up another potential cause. Did you download packs from a third-party source rather than from Steam or the EA App? That might be the reason the game isn't working.
- 2 years ago
@puzzlezaddict those are mods my girlfriend downloaded she’s had them for awhile idk if it would really effect anything this just randomly happened
- puzzlezaddict2 years agoHero+
@JSoriano16 Please do a clean uninstall and reinstall of Sims 4:
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then Sims 4 (through Steam), and don't add any content to it; just see whether it works. If not, let me know whether you get the same error or a different one.
- 2 years ago
@puzzlezaddict now the old message is popping up again. i deleted everything. its all fresh
- puzzlezaddict2 years agoHero+
@JSoriano16 Please try a Windows repair install, as described here:
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked whether you want to keep personal files and apps, back out and start over.
If this doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after the repair install. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- 2 years ago
@puzzlezaddict did everything you said,still having the same issue and i do not see any error on reliability monitor at the times i launch sims.... is the last resort resetting entire PC?
- puzzlezaddict2 years agoHero+
@JSoriano16 I think a PC reset, or a clean install of Windows, might be the only move here. You've already tried everything else that I can think of, and when I asked for a second opinion, that person also thought the reset/clean install was probably the best option at this point. Let me know if you need help with the process.
- 2 years ago
@puzzlezaddict thank you for all the help im going to reset the entire PC and go from there.
- 2 years ago
its not a you issue or a your PC issue, its an EA App issue. I have done all but reinstall windows, and am having the same issues, but am getting the missing files error. Worked fine before an update last month, now sims 4 is bricked. Its so great to know that there are very knowledgable folks like @puzzlezaddict trying to help out, but unfortunately some things are beyond fixable...
- puzzlezaddict2 years agoHero+
@TumBear What error are you seeing? There's nothing about missing files in the original poster's error, which is a Windows error that, at this point, suggests that a clean reinstall of Windows is the only good option. But that doesn't apply to most of the Sims 4 errors players see.
If you'd like help with your issue, please post a screenshot of the error you actually get. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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