HiDid the update, mods/CC all updated and game running fine, played for the last few hours. First time my played sims had gone to the festival, after the 2nd act, I took photos of the act and then the UI disappeared. The only button clickable (not even the sims were clickable), was the map button and I tried to save and go to manage worlds from there but it didn't work. I somehow entered the BB mode but I have no clue which lot I was on whether I was still at the festival or elsewhere as the screen was completely back with a flashing text box-I've attached a screenshot (I couldn't take pictures in game during this to capture it).When looking to see if anyone else had experienced it, I saw the thread re: anti-virus blocking Origin/The Sims access and some say their pics weren't working-after the update my ingame pictures disappeared which I'm pretty annoyed about as it was for the last 4 months and I was using them for a storybook. Anyway, the .exe's are allowed access so its not that. I had to force exit using Task Manager which is the first time since release I've had to do that. I'll see if it does it again at the next festival.

Please remove all mods/CC again delete localthumbcache.package then test the game in a new save. Sometimes broken mods can permanently damage a savegame.

@foxybabyhg3 And you see the same issue in a new save that you started after removing Mods?

I went back into game and it was fine after the festival.After about 20 minutes of gameplay the UI started disappearing, so I went to manage worlds and back into the lot. the buffs were blue squares and I couldn't click on the Sim thumbnails nor either of the sims. I've attached the screenshots I took

@foxybabyhg3 Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the gameIf it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

HiThanks for your reply, I had done all this to remove a mod that was no longer working so all of these things had been done before this error occurred.

UI disappears after taking pics of the artist at the festival

14 Replies

foxybabyhg3
5 years ago
I went back into game and it was fine after the festival.
After about 20 minutes of gameplay the UI started disappearing, so I went to manage worlds and back into the lot. the buffs were blue squares and I couldn't click on the Sim thumbnails nor either of the sims. I've attached the screenshots I took
jpkarlsen
Hero (Retired)
5 years ago
@foxybabyhg3
Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.
foxybabyhg3
5 years ago
Hi
Thanks for your reply, I had done all this to remove a mod that was no longer working so all of these things had been done before this error occurred.
funannafun1
Seasoned Newcomer
5 years ago
This also happend to me when I wanted to take pictures, don’t know what to do.
foxybabyhg3
5 years ago
Worked fine yesterday and was in game for a good few hours. Today its started this again. I've added a new screenshot. Has anyone seen this before?
foxybabyhg3
5 years ago
I tried putting this in the tech pages but no answer that could help. Since the update a few days ago, I've had weird issues in game. The first was the interaction queue disappearing then the whole screen going black. Then twice, the interaction queue disappeared and the buffs went to blank blue squares. Then just now my sims were going to get married (was an event in the calendar), and the pop up to "get started" came up, I pressed ok and then it went to the worlds screen as opposed to the venue. When I went back to the lot, they were on Mt Komerebi, but they weren't they were still in transit. I tried clicking on another family to see if I could then get back to manage worlds (as it was greyed out) and the game crashed to desktop, I've never had that happen since purchasing Sims 4 on day of release. I always keep mods up to date etc, there weren't any affected this time around. I've attached some screen shots and the last exception info is below as well as my system details:
Alienware M17 R4, Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz, NVIDIA GeForce RTX 3080 Laptop GPU, 32GB RAM, 2TB SSD.
Game Version: 1.76.81.1020 | OS: Windows 10.0.19042 | Created at: 2021-07-03 02:39:47.538414
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 117, in wrapped
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in finally_wrap
File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper
File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 300, in c_api_zone_shutdown
File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 84, in remove_id
File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 205, in remove_id
File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 241, in remove
File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 329, in call_on_remove
File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 826, in on_remove
File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 378, in stop_services
Cause: Error during shutdown of service zone_modifier_service. This will likely cause additional errors in the future.
Can anyone decipher this?
foxybabyhg3
5 years ago
I have just recreated the latest issue. The pop up showed to go to the wedding venue, I clicked ok, then I am diverted to the worlds screen. I go back to the Zest lot and and it says they're in Mount Komorebi. The wedding venue is in Brindleton Bay
crinrict
Hero+
5 years ago
@foxybabyhg3 Are you using the custom color slider mod ? It does look like a mod issue so did you test without any of them at all ? If you save, it could also be that the save is broken. Have you tried a backup ?

EDIT: I also merged your posts. Please keep to one thread, especially if you already have help from someone.
foxybabyhg3
5 years ago
Thanks, I don't have a custom colour slider mod. Not sure how that could interfere with the buffs and UI.
They seem to be 2 separate issues, hence the 2 separate threads, and my 2nd issue seems to be very similar to the one mentioned several time with the festivals and Mt Komorebi plus the fact when I hover over the icons it says they're in Mt Komorebi, so you can see where I have the correlation.
Its seems I *may* have figured out that part of it, I'm about to load the game to find out. I had placed a wedding venue downloaded from the gallery(generic lot type,) on the museum lot in Brindleton Bay. I remember when I changed the lot to generic, to match the gallery zoning from the museum type, it seemed to take longer than normal. When I went to choose the lot for the wedding venue when creating the wedding event, it wasn't showing the lot picture but it had the grey llama as the picture, so I assumed it was that and it was an issue with thumbnails so I clicked it. I believe it now to be a non-existent lot in Mt Komorebi. I looked at this as based on my attachments there is a mention of the "zoning".
Sadly, I only worked this out after uninstalling and just had started reinstalling so took a couple of hours to reinstall and by then it was 6am in the UK and I'd been trying to fix the issue all night, so I've been catching up on some sleep.
I bulldozed the lot (I had removed the saved games/tray/mods when reinstalling), and have placed it again on the same lot. I will now go and see what happens when I plan a wedding using the calendar to see if the correct info shows. The issue regarding the travelling was not to do with a mod or CC, and differs to my original technical help post. I can't recreate that issue as its sporadic and can find no common denominator when the issue occurs.
foxybabyhg3
5 years ago
Went back in game and tried to redo the wedding and the lot is coming up with the llama again-I've attached a screenshot. The work around will be I just don't use the generic zone type for now. Don't know if its for all "generic" zones or just that lot
***UPDATE***
I changed the zoning of the same lot to museum and added the items required for a museum and it showed up on the venue list as normal on the event planner. It seems to be an issue with the lot zoning/type and it only started after the update to add the summer sessions so I am assuming its to do with that as that's the only change.