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digitok's avatar
digitok
5 years ago

Unable to Access Grim's Guitar

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? N/A What expansions,...
pc
digitok's avatar
digitok
5 years ago
@EA_Kent

Thanks for the quick response!

I can't actually recall whether I've ever been able to successfully signup for the newsletter. It's been quite some time since I first attempted, and I've just tried every so often since then, until now when I finally decided to contact EA about it.

If I attempt to signup for the newsletter now, I get "ERROR - Sorry, something has gone wrong. Please try again later."

I don't think I've ever received any newsletters in my email, so I dare say it never worked the first time I attempted, either.

Thanks again. 🙂
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@digitok 

Gotcha, thanks! 

Just to double-check, have you tried using a different web browser to sign up for the newsletter? If you can try it on a mobile device that may work as well. 

/Kent

  • digitok's avatar
    digitok
    5 years ago

    @EA_Kent

    Yep, I've tried on multiple browsers/devices. 🙂

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @digitok 

      Got it, thanks!

      I'm not sure why it wouldn't be allowing you to sign up. It could be something we'll need to investigate from our side. I'll pass along this information for a look. 

      /Kent

      • digitok's avatar
        digitok
        5 years ago
        @EA_Kent

        Great, thanks. Glad it's still being looked into. 🙂

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