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skycastleshay's avatar
skycastleshay
Seasoned Rookie
6 months ago

Unable to click anything after new update (Jan 14th)

I updated the game with my Mods, Saves and Tray folders out. I opened the game with my Mods folder still out. I was able to see the new main screen and the elements that are supposed to be moving are...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

@skycastleshay  If you have any files in ConfigOverride, in the same Sims 4 folder, please remove them.

Otherwise, please disable any apps you use that come with overlays: Discord, Steam, etc.  Disable the EA App in-game overlay too, under Settings > Application.

skycastleshay's avatar
skycastleshay
Seasoned Rookie
6 months ago
@puzzlezaddict Thanks for the reply! I don't have anything in ConfigOverride. I did have overlay enabled in the EA App and Steam. I disabled all of them and even double checked my NVIDIA overlay was off as well.

I started the game without my mods or saves installed and the issue persists. ☹️
  • skycastleshay's avatar
    skycastleshay
    Seasoned Rookie
    6 months ago
    @skycastleshay Tried to edit the post but couldn't for some reason. I was able to get it to work. I haven't reintroduced my mods or GShade back in yet but what helped was I actually had a Windows 11 update (that must have dropped in some time today since it wasn't there yesterday) and I repaired the EA App.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 months ago

      @skycastleshay  I'm curious what update this was.  If you're willing, please check the Reliability Monitor and let me know.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.  Find the update that helped, right-click it and select View technical details, copy that information, and paste it here.  Or, if it's easier, you can post a screenshot of those details.

      • skycastleshay's avatar
        skycastleshay
        Seasoned Rookie
        6 months ago

        Sure I don't mind sharing at all. It was actually three updates. I'm assuming the antivirus one wasn't the one that helped but I'll include all three...

        Windows successfully installed the following update: 2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5049624)

        Windows successfully installed the following update: 2025-01 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5050021)

        Windows successfully installed the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.421.1382.0) - Current Channel (Broad)


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