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NastyaVicodin's avatar
NastyaVicodin
7 years ago

Unable to connect to EA servers to activate Sims 4.

 Unable to connect to EA servers to activate Sims 4. Everytime I pressed play I have an error message attached below. I tred all I found in topics like clean boot, deleting cache, reinstalling orig...
pc
NastyaVicodin's avatar
NastyaVicodin
7 years ago
@kreatora Also very rarely I have an alert with name Activation.dll and non-readable symbols with explaining of this alert
Sashas0nic's avatar
Sashas0nic
Seasoned Ace
7 years ago

@NastyaVicodin If you have followed Kreatoras' suggestions thoroughly, and are still struggling to connect.. you could also try the EA Online 'live' Customer Support, as they can step you through technical issues also.

Spoiler
To contact EA support for the live chat:

- Go here: https://help.ea.com/en/contact-us/#

- Log in (top right corner) with Origin credentials

- Click on Sims 4, then follow by choosing PC, technical problem, the game doesn't launch, then select contact option

- On the next page click on + by the chat option, fill what's necessary so EA support will contact you through chat

or see more details here: https://answers.ea.com/t5/EA-General-Questions/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281

Hope this helps.

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