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Anonymous's avatar
Anonymous
8 years ago
Solved

Unable to create a pet in Sims 4 Cats and Dogs

HELP! I am unable to create a pet in The Sims 4 Cats and Dogs! I am still able to play the game properly and create my human sims normally as before. However, when I try to create a pet the screen...
pc
  • crinrict's avatar
    crinrict
    8 years ago

    Yeah, as I thought, your processor is below minimum requirements.

    Lots of people have this issue with the same processor

    All you can do is either consider a better computer or contact customer support to see if you can get a refund for the EP

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor

Anonymous's avatar
Anonymous
8 years ago

This is the results of my computer's DxDiag

crinrict's avatar
crinrict
Hero+
8 years ago

Yeah, as I thought, your processor is below minimum requirements.

Lots of people have this issue with the same processor

All you can do is either consider a better computer or contact customer support to see if you can get a refund for the EP

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @kabaoforever  Your going to need more then the 128Gb ssd to run that computer. The Windows operating system bloats - it is just what it does. 44.9Gb is not enough for the Windows operating system. The video system is borrowing 1999Mb of system memory which leaves 2Gb of memory for the game and the operating system. A weak processor, a weak video processor (known to have issues with sims titles) with little to no driver updates, and low system free storage is going to have issues.

  • Jason9467's avatar
    Jason9467
    7 years ago

    I an having the same issue, but I checked the requirements and my computer should work just fine. I also deleted custom content, but that didn't work. It still lets me create a cat, but not dogs. And I have Sims 2 and some Sims 3 packs that I didn't install with Origin, so I will loose half my stuff if I get a new computer.

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