Unable to create a pet in Sims 4 Cats and Dogs
HELP! I am unable to create a pet in The Sims 4 Cats and Dogs! I am still able to play the game properly and create my human sims normally as before.
However, when I try to create a pet the screen goes white for a second and then goes back to the normal screen. It does this a couple of times and then crashes right after and the screen turns completely white.
An error message pops up at the bottom of my screen: "Application TS4_x64.exe has been blocked from accessing Graphics hardware"
[Not sure what it means, so if you know what it means please let me know!]
I have already checked to see if my laptop (ASUS E403S) meets the requirements, my graphic settings in the game is on Low, I have no mods/CC, and I have already repaired The Sims 4 through Origin.
I've never had this problem before. I've tried to look at other forums but couldn't find any that could relate to my problem. PLEASE HELP!
Yeah, as I thought, your processor is below minimum requirements.
Lots of people have this issue with the same processor
All you can do is either consider a better computer or contact customer support to see if you can get a refund for the EP
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor
