Forum Discussion

EliaForce95's avatar
11 years ago
Solved

Unable to download the pre-load

Hello, I pre-ordered The Sims 4 in August, it was supposed the pre-load to become available on 1st September at 19:00 PM where I live (Italy), although I still cannot download it now at this very mom...
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @EliaForce95 I see you've proceded to cancel/refund your pre-order.

    Now that the game is released in all regions, there shouldn't be issues.

    As to your comment, if you charge at the moment of the pre-order, it's effectively a pre-sale. Numerous other outlets do it that way, but we charge people the moment the game releases, not before. 🙂