Forum Discussion
Hi! I'm now having this exact same issue with the new Home Chef Hustle stuff pack that came out this morning. Have purchased the stuff pack, have the email receipt and the order history of the purchase, can see it's bought in my game, but on the EA app itself it is not recognizing my purchase and will not let me download the stuff pack as it's claiming I still need to buy it. Did you ever get this resolved and if so, how???
- 3 years ago
Mine hasn't resolved and I've reported it twice already.
- 3 years ago
@yeiminb2009 Same here. I have received NO support from EA towards a resolution. I submitted two tickets as well.
- 3 years ago
Same here. It says I own it when I go in game and look at my packs but says I need to download it. Yet on the EA app it says I don't own it and therefore can't download it. I've submitted a ticket and have had no response at all. It's so frustrating.