Forum Discussion
I was finally able to chat with an EA representative today and this is what he responded - we already have a known issue regarding this reported by many of our players. I would request you to kindly wait as this issue has been escalated already with our tech team and they are working diligently to solve it as we speak. We apologize for this inconvenience. I would request you to wait for some time till this gets through. I know nobody likes to wait however rest assured the team is actively working on it and the issue is being addressed on priority.
Some sort of communication to us having issues would have been nice.
for real! why would they shut down the chat option on the EA help website? makes no sense and makes it so much more difficult to get a fix to this. thank you for telling us what they said!!