Forum Discussion

Rising Adventurer

3 years ago

Unable to install Home Chef Hustle After Purchase

I was able to buy it, but it's greyed out in my game, and I can't find where to download it! CM Edit: Split from other thread

EA_Cade

The Sims Team

3 years ago

Hey all,

Thanks for flagging this issue to us.

If your purchase has completed according to your Order History, please run the EA Error Reporter and share the report ID in this thread so we can investigate further.

@coaimhe The order history page not loading for some accounts is being investigated. Please just provide the EA Error ID via the link above in your case.

rmt0577

Rising Novice

3 years ago

@EA_Cade I made a report today (a03d67e3-46cf-495f-90a3-1f1ece9702fc)

Like others, the EA isn't recognising my purchase of the Home Chef Hustle pack. The paypal went through successfully (two payments were processed: 1 to EA Swiss Sarl which went through successfully, and one to Electronic Arts which is pending).

I have logged out and back in again, rebooted my PC, and cleared the EA app's cache. The EA My Account website shows that I do own the pack. The Sims 4 game recognised I owned the pack but said it wasn't downloaded. Can you please look into this case for me?

literariqueen
3 years ago
@rmt0577 I did the exact same. Cleared the cache, logged out, restarted the app and my computer. I even completely uninstalled my game and reinstalled (which took forever) and it still refused to acknowledge that I bought it. I lodged a ticket yesterday morning. But mine is fixed now, a day and a half later. So EA must be getting somewhere with it.