Unable to install Home Chef Hustle After Purchase
I was able to buy it, but it's greyed out in my game, and I can't find where to download it!
CM Edit: Split from other thread
Forum Discussion
I was finally able to chat with an EA representative today and this is what he responded - we already have a known issue regarding this reported by many of our players. I would request you to kindly wait as this issue has been escalated already with our tech team and they are working diligently to solve it as we speak. We apologize for this inconvenience. I would request you to wait for some time till this gets through. I know nobody likes to wait however rest assured the team is actively working on it and the issue is being addressed on priority.
Some sort of communication to us having issues would have been nice.
@yeiminb2009 Thank you for sharing this with us! You are 100% correct, some form of communication would have been nice.
Mine is finally fixed and was able to download the game yesterday evening. Crossing my fingers everyone on this threat will soon be fixed! This was not cool and disappointed in the lack of communication from EA .
I was able to download mines just a moment ago. Hope this issue is resolved for everyone. I will say when i selected download, it showed the sims 4 pending download, when i closed that window, the Chefs Hustle started to download and completed. When I launched my game it was there.
I have been waiting for nearly two months for EA to fix this issue. I have done everything they ask me to do. I have chatted with help, I have created tickets, I have tried here on the forums and EA just doesn't care to help or fix the issue.
I requested a refund SIX times in the span of the "Great Game Guarantee" because it became clear they had no idea what was going on. I was ignored or refused every time.
I filed a complaint with the Better Business Bureau and EA responded with lies - saying they had talked to me and resolved the issue.
The previous thread about Horse Ranch has now been closed, so I believe we have just been forgotten.
This is no way to treat customers. And they are just getting away with it...
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