Unable to install Home Chef Hustle After Purchase
I was able to buy it, but it's greyed out in my game, and I can't find where to download it!
CM Edit: Split from other thread
Forum Discussion
Mine is finally fixed and was able to download the game yesterday evening. Crossing my fingers everyone on this threat will soon be fixed! This was not cool and disappointed in the lack of communication from EA .
I was able to download mines just a moment ago. Hope this issue is resolved for everyone. I will say when i selected download, it showed the sims 4 pending download, when i closed that window, the Chefs Hustle started to download and completed. When I launched my game it was there.
I have been waiting for nearly two months for EA to fix this issue. I have done everything they ask me to do. I have chatted with help, I have created tickets, I have tried here on the forums and EA just doesn't care to help or fix the issue.
I requested a refund SIX times in the span of the "Great Game Guarantee" because it became clear they had no idea what was going on. I was ignored or refused every time.
I filed a complaint with the Better Business Bureau and EA responded with lies - saying they had talked to me and resolved the issue.
The previous thread about Horse Ranch has now been closed, so I believe we have just been forgotten.
This is no way to treat customers. And they are just getting away with it...
@PH1623 wrote:I have been waiting for nearly two months for EA to fix this issue. I have done everything they ask me to do. I have chatted with help, I have created tickets, I have tried here on the forums and EA just doesn't care to help or fix the issue.
I requested a refund SIX times in the span of the "Great Game Guarantee" because it became clear they had no idea what was going on. I was ignored or refused every time.
I filed a complaint with the Better Business Bureau and EA responded with lies - saying they had talked to me and resolved the issue.
The previous thread about Horse Ranch has now been closed, so I believe we have just been forgotten.
This is no way to treat customers. And they are just getting away with it...
Excuse me, I meant to say THREE MONTHS. Nearly THREE months. I wish that was a joke.
EA_SolaireCommunity Manager
Hey there @PH1623
I'm sorry to hear you're still experieincing issues with Horse Ranch, this is definitely not the experience we want for you and I'd love to look into this a bit further to get this resolved for you.
Is the download for Horse Ranch still stuck on preparing, or are you running into a different error message when you try to install the pack?
@EA_Solaire wrote:Hey there @PH1623
I'm sorry to hear you're still experieincing issues with Horse Ranch, this is definitely not the experience we want for you and I'd love to look into this a bit further to get this resolved for you.
Is the download for Horse Ranch still stuck on preparing, or are you running into a different error message when you try to install the pack?
There was an update to the EA app and now "preparing" isn't even an aspect of it. Now it just doesn't do anything when I click the button to install. No response or reaction.
- EA_Solaire
Thanks, and for your payment details on this purchase, is the transaction still stuck in a processing state?
@EA_Solaire wrote:Thanks, and for your payment details on this purchase, is the transaction still stuck in a processing state?
Yes, according to EA's website. However, the total was charged and fully processed by my credit card company right when I purchased. There has been no issue on my bank's end and they have given the money to EA.
@EA_Solaire wrote:Thanks, and for your payment details on this purchase, is the transaction still stuck in a processing state?
Every day, I try to install it just to see if something changed. I just now did this and it miraculously installed. It seems to be working.
I'm still extremely unhappy with the way EA treated me and handled this situation and will never purchase another EA game. Real customer service is unattainable and trying to reach anybody about real issues is impossible. I'm also tired of being ripped off by the high prices of DLC while EA gatekeeps content to make money down the road.
I, along with many other formerly-committed Sims players (since Sims 1 over here), are fed up and ready to support the competition. The game is no longer what we know and love and EA clearly does not care because they will have plenty of average, undiscerning consumers eating it up without question. They don't care about creating a game, they care about the bottom line and that is all.
For every DLC that EA releases from this point forward, I will not purchase but I will take that dollar amount and donate it to both games currently in production by the competition. I'm done with EA.
Three months, everyone. THREE MONTHS of issues before I could actually use what I paid for.
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