Forum Discussion

NotStitchh's avatar
4 years ago

Unable to locate my Electronic Arts folder.

I've seen a few post about how to solve the "mods keep getting disabled" problem. And even tho I have the same problem that I can't manage to solve, I also have a problem I haven't seen any posts of yet.

Now I don't know if my pc is just weird but somehow I can't see the whole Electronic Arts folder in Documents. I somehow managed to navigate myself into the folder but when I go to Documents it's nowhere to be seen. I put some screenshots for reference.

I'm running on windows 11, maybe that's where the problem lays?

please help this poor soul so I'll be able to play the sims again.

I thank you in advance <3

6 Replies

  • The second picture is to show that I can't see Electronic Arts in my documents folder but when I type the address "C:\Users\kimbe\OneDrive\Documenten\Electronic Arts" it does appear.

    I attached the requested file.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    4 years ago

    @NotStitchh 

    In both your screen shots the path say This PC | Documents so are the same. If you click in the address bar you will see the complete path Not just the beatified part.

    The good news is that there are no reason for you to run the legacy edition. So right click the game in Origin Game Library select Game properties and on the advanced tab make  sure that The Sims 4 64bit is selected in the dropdown. See if that doesn't help.

  • Okay I see, thank you.

    I checked on origin and it says I'm playing on 64bit.

    Would I have to reinstall it? I've reinstalled it a few times but I always ge the legacy version.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    4 years ago

    @NotStitchh 

    OK then you at some point did play the Legacy edition. You can delete that folder in order to save space (you don't have much free space),

    Start the game Click on load game Select any save (do not choose load) next to it are two disk icons. If you hover over these you will see the path to your user folder. 

  • okay, so I just deleted everything. Like The sims4 and origin and installed it again. Now it's working. I didn't notice the legacy version in my download list, so when installing it I unchecked that one and installed it. 

    Now everything is working like it should be. 

    thank you for your time and effort <3