Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.311.1020 DX11
What expansions, game packs, and stuff packs do you have installed? Horse Ranch Expansion Pack, My Wedding Stories Game Pack, Vintage Glamour Stuff, Vampires, Toddler Stuff, StrangerVille, Spa Day, Snowy Escape, Seasons, Realm of Magic, Perfect Patio Stuff, Parenthood, Outdoor Retreat, Nifty Knitting Stuff Pack, Movie Hangout Stuff, Luxury Party Stuff, Laundry Day Stuff, Kids Room Stuff, Jungle Adventure, Island Living, Home Chef Hustle Stuff Pack, Holiday Celebration Pack, High School Years, Get To Work, Get Famous, Lovestruck Expansion Pack, Dream Home Decorator Expansion Pack, Discover University, Dine Out, Desert Luxe Kit, Cottage Living, Cool Kitchen Stuff, City Living, Cats & Dogs, Bowling Night Stuff, Gnome on the Go Digital Content, Street Eats Digital Content, Lovestruck Heartbreak Happens Digital Content, Vibing Streamer Gear Digital Content
Steps: How can we find the bug ourselves? Using a Lenovo Yoga 7 laptop, just play the game without disabling the HID-complaint pen device.
What happens when the bug occurs? The mouse cursor randomly jumps to the edges of the screen, causing the camera to fly away in random directions. This also occurs outside of The Sims 4, but only when The Sims 4 is running; the issue disappears as soon as the game is closed and the touch screen otherwise behaves normally. Disabling the HID-complant pen device in Device Manager causes the problem to stop occurring, but this is not simple to do and is very inconvenient. (I do not personally have a pen but on a Lenovo Yoga laptop this device driver is installed by default, so this will affect all users with the same laptop.) This thread on the EA Forums describes the exact issue, and everyone in the thread has the same laptop model. https://answers.ea.com/t5/PC/Unable-to-navigate-mouse-in-game/td-p/14184702
What do you expect to see? The mouse behaves normally and does not randomly jump around.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
The mouse cursor randomly jumps to the edges of the screen, causing the camera to fly away in random directions. This also occurs outside of The Sims 4, but only when The Sims 4 is running; the issue disappears as soon as the game is closed and the touch screen otherwise behaves normally. Disabling the HID-complant pen device in Device Manager causes the problem to stop occurring, but this is not simple to do and is very inconvenient. (I do not personally have a pen but on a Lenovo Yoga laptop this device driver is installed by default, so this will affect all users with the same laptop.)
This thread on the EA Forums describes the exact issue, and everyone in the thread has the same laptop model. https://answers.ea.com/t5/PC/Unable-to-navigate-mouse-in-game/td-p/14184702
