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@southernxbarbie Do you use a third-party antivirus? If so, please disable it temporarily and clear the EA App's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
Then repair the game (again): open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair.
If that doesn't help, please uninstall Sims 4 again, clear the App's cache again, and restart your computer. Create a new folder on the drive of your choice where you want Sims 4 to be installed. Put that folder on the root level of the drive, for example C:\Games is fine, but C:\Program Files\Games is not. Open the EA App and install Sims 4 into this folder. If you do have a third-party antivirus, leave it disabled while the game is installing, and don't reenable it until you've tried to play at least once.
- 3 years ago
i just use what my computer has..
- puzzlezaddict3 years agoHero+
@southernxbarbie Okay, but please try uninstalling and reinstalling into a new folder, as I described.
- 3 years ago@puzzlezaddict just did this, and still the same thing
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