Unable to Play

As of yesterday I am unable play Sims4. I can get into the game but it wants me to start a while new game and there is a error code in a green box in the top right corner. I have tried repairing the game and even uninstalled and reinstalled the game. I also copied my electronic arts folder and added it to my desktop and still nothing. I don't understand why every month this happens. It's getting really old and I just added an expansion pack to my game and now am wondering if I should ask for a refund. I'm not gonna keep buying packs if EA is just gonna keep taking the game down. In my opinion they are stealing from customers and not providing the service they are supposed to provide. I really hope the Saudi buyout happens fast!