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riverraide2591's avatar
riverraide2591
Rising Newcomer
11 months ago
Solved

Unable to run Sims 4 even after troubleshooting

Hello, I cannot for the life of me get The Sims 4 to work. I get about 2-3 minutes in game before it crashes. I have the following troubleshooting steps to no avail: Repair the game in Origin. Up...
  • puzzlezaddict's avatar
    11 months ago

    @RiverRaide2591  Thanks for the dxdiag, which lists a number of Sims 4 errors related to the Nvidia graphics driver.  Since you've already updated it, the next step is a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If you get another crash after this, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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