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Anonymous's avatar
Anonymous
12 years ago
Solved

Unable to start : Can't run The Sims 4 with the video card in this system.

Before start to tell, I'd like to announce that my english is so poor. Plz understand that:manembarrassed:

As I write down at the subject, I have a problem with running sims 4.

According to this website I should be able to run it: http://www.systemrequirementslab.com/cyri/requirements/the-sims-4/12305/?p=a

But when I run sims 4, always got an error message like this : http://i.imgur.com/yzjoTKZ.png  (<-I don't know how I can show you my capture, so I just use other user's, who have same issue with me. If this will come into a question, then I will delete the link.)

I tried all solutions in the internet, but anything can help me to solve my problem.

I finished checking index of my computer including graphic card, but they all meet minimum demand at least. Graphic card driver is also up-to-date.

I just tried several times that reinstall my graphic card driver and sims 4 launcher. But That was no use. 

Even when I tried to run the game in my laptop that have poorer operating system including graphic card than my desktop, It works!!8-0 

And the most doubtful point is that when I tried run the game only a few weeks ago, it works very well in my desktop!!!it's same desktop with this having this kinda problem!

I don't knwo why this kinda problem caused, and what can I do for running my sims 4...☹️

Plz Somebody Help Me!!😕mileysad:

pc
  • Anonymous's avatar
    Anonymous
    12 years ago

    Hello,

    The NVIDIA Geforce G210, NVIDIA Geforce 210, or simply the NVIDIA 210 (it has many names depending on what naming scheme is used, so the 210 is the same as the G210 - @crinrict ) is a graphics card that is many years old now, and is probably on the borderline of the minimum requirements, so is likely the source of the problem.

    A recent patch has seemed to reveal which graphics cards/chips are too weak or borderline for running the game, and causing the simmers with this underpowered hardware to suddenly experience problems. I believe there may be a newer graphics driver available, so you can try that, however there isn't much you can do it seems.

    I'm sorry for this inconvenience,

    Cody

11 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    The 210 seems to have problems with the game. Not sure about G210.

    Try if updateing the drivers helps with anything

    Tagging @CodySimstein for a second opinion

  • Anonymous's avatar
    Anonymous
    12 years ago

    Tagging like this?

    @CodySimstein

    Is this Right?or I have to use Add Tag?I tried both. Now I just hope this will work.

    Anyway, I already tried updating driver several times. But even after that, There was no change. The error page still appears.

    The most curious thing is that sims 4 worked very well in a few weeks ago.

    Although it was sims 4 demo program, anyway sims 4 worked at that time. 

    But after only a few weeks, I mean NOW, it do not work anymore.

    What happened to my computer in the mean time?:manfrustrated:

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Cody is just another helper and this will send him an email so I tagged him since he's better with graphics card than me. I don't know if he has time over christmas though.

    -------------------

    There's others with this issue and I don't know why the suddenly get the message. Someone said for them turning off Origin ingame fixed the issue.

    Are you updating the drivers through the Nvidia experience or through your computer ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    Yes I already tried..T-T my graphic drivers are all up-to-date....

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hello,

    The NVIDIA Geforce G210, NVIDIA Geforce 210, or simply the NVIDIA 210 (it has many names depending on what naming scheme is used, so the 210 is the same as the G210 - @crinrict ) is a graphics card that is many years old now, and is probably on the borderline of the minimum requirements, so is likely the source of the problem.

    A recent patch has seemed to reveal which graphics cards/chips are too weak or borderline for running the game, and causing the simmers with this underpowered hardware to suddenly experience problems. I believe there may be a newer graphics driver available, so you can try that, however there isn't much you can do it seems.

    I'm sorry for this inconvenience,

    Cody

  • Anonymous's avatar
    Anonymous
    12 years ago

    Oh Thanks for your explanation. Now I can see why this kind of problems occured.

    I just wanted to know why this kind of issue suddenly occured, and reading your answer I got it.

    Then I have to change my graphic card...T_T

    Actually I don't have enough money to buy new graphic card now, so I just wanted to solve this problem without buying new one. But you said so, I have to...

    Anyway Thanks a lot again Cody. I wish you a merry Christmas🙂

  • Anonymous's avatar
    Anonymous
    12 years ago

    Oh Sorry for asking again, but I think there is one remaining question.

    My laptop's performance(including graphic card version) is poorer than my desktop's, but sims 4 works at my laptop, though hard to play.

    Then why sims 4 can work at my laptop that has lower specifications?Could you guess the reason?

    Sorry for annoying you but I really wonder whyT_T

  • Anonymous's avatar
    Anonymous
    12 years ago

    I just forgot to say 'thank you' to you.

    Thanks a lot for your help and favor, even if I couldn't solve my problem.

    I wish you a merry christmas🙂 

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