@mimika131 Are you trying to run the standard version of Sims 4 or the Legacy Edition? The graphics chip integrated into your processor doesn't support 64-bit games compiled for Intel and AMD processors, as Sims 4 is. (There's a way developers can make affected apps compatible, but the Sims 4 development team hasn't done this yet.) So if you haven't already downloaded the LE, please do so now.
If the LE won't launch either, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
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